Error Message When On Line

S

Shane

Recently, I upgraded from Windows ME to XP Home. Since
then, shortly after I go online, I get an error message
and the system reboots automatically. I tried to do the
autmotic update, but system can not stay on long enough
to complete. The error is " The system is shutting down.
Please save all work in progress and log off. Any unsaved
data will be lost. This shutdown was initiated by NT
AUTHORITY SYSTEM. Remote Procedure Call (RPC) Service
Terminated Unexpectedly. Windows must now restart etc etc"
Any suggestions on what steps can be taken to fix this??
 
L

Lanwench [MVP - Exchange]

Sounds like you have the MS Blaster virus - indicates that you a) didn't
enable your firewall before connecting to the Internet and b) didn't run
Windows Update to get all critical patches.

Helpfully posted by Paul Anderson in several groups:

Hi folks,

FIRST THINGS FIRST...I know you don't have a lot of time
before your RPC window pops up and shuts you down, but
because you will be disconnecting from the internet for
part of this procedure, read this fast and REMEMBER!

1) UNPLUG YOUR MODEM. This should allow you free time
to make some changes to your computer (after you reboot,
if your RPC window pops up and requires you to do so).

2) When you are not connected to the internet, go
to
Control Panel,

Performance and
Maintenance,

Administrative Tools,
open
Services,

right click on
Remote Procedure Call,

click
Properties,
click the
Recovery
tab, at
First
Failure,

Second Failure,
and
Subsequent Failures,

select
Take No Action.


3) Turn on your modem and reconnect to the internet.

4) You've probably run out of time reading this before
your computer has rebooted, so get back to this message
and read from step 5 on. At this stage, you are still
infected with the msblast virus, but your computer will
not reboot on you.

5) This virus is very clever and has disabled several
buttons on the web and on your computer that would
otherwise allow you to disable it, so you've got to go
around the back door.

6) From support.microsoft.com, download:
WindowsXP-KB823980-x86-ENU.exe
(this is for XP; there is a Windows 2000 version
also...try a search on the Microsoft Support
website...plugging in this file name should bring you to
the same page as the security patches for the other
Windows versions).

7) Download and install.

8) Reboot.

9) Now you should be able to have a little more
functionality in your computer. If you havent' done so
already, enable your firewall:

Control Panel,
then
Network and Internet Connections,

then
Network Connections,
right click on your active
internet connection, select
Properties,
click on
the
Advanced
tab, and check the box enabling firewall
protection.

10) Now let's kill the virus. Go to:
http://housecall.trendmicro.com/housecall/start_corp.asp
It's a free antivirus detection and cleanup program.

11) Run the program (this takes a long time). The
program should detect the msblast virus; it states that
it is non-cleanable. Click the
delete
button to delete
the virus.

12) To be sure, run the Search program from your Start
menu. Search for
msblast.exe
Include all hidden files
and folders in your search. If you have been successful,
no files will appear.

13) Congratulations! You're cured! Now download all the
security patches and updates that Microsoft bugs you
about everytime you boot your computer...I have been
ignoring it for months and this is what happened.

(Hey Mr. Gates, you can pay me by cash, check, or charge
for consulting services offerred. You're welcome.)

Let me know how it works out for you! Good luck!

Paul
(A Graduate Student who managed to figure it out without
spending ridiculous money on tech support fees...this
goes out to my peeps)
 
S

Shane

I will try this. Thank you very much.
-----Original Message-----
Sounds like you have the MS Blaster virus - indicates that you a) didn't
enable your firewall before connecting to the Internet and b) didn't run
Windows Update to get all critical patches.

Helpfully posted by Paul Anderson in several groups:

Hi folks,

FIRST THINGS FIRST...I know you don't have a lot of time
before your RPC window pops up and shuts you down, but
because you will be disconnecting from the internet for
part of this procedure, read this fast and REMEMBER!

1) UNPLUG YOUR MODEM. This should allow you free time
to make some changes to your computer (after you reboot,
if your RPC window pops up and requires you to do so).

2) When you are not connected to the internet, go
to
Control Panel,

Performance and
Maintenance,

Administrative Tools,
open
Services,

right click on
Remote Procedure Call,

click
Properties,
click the
Recovery
tab, at
First
Failure,

Second Failure,
and
Subsequent Failures,

select
Take No Action.


3) Turn on your modem and reconnect to the internet.

4) You've probably run out of time reading this before
your computer has rebooted, so get back to this message
and read from step 5 on. At this stage, you are still
infected with the msblast virus, but your computer will
not reboot on you.

5) This virus is very clever and has disabled several
buttons on the web and on your computer that would
otherwise allow you to disable it, so you've got to go
around the back door.

6) From support.microsoft.com, download:
WindowsXP-KB823980-x86-ENU.exe
(this is for XP; there is a Windows 2000 version
also...try a search on the Microsoft Support
website...plugging in this file name should bring you to
the same page as the security patches for the other
Windows versions).

7) Download and install.

8) Reboot.

9) Now you should be able to have a little more
functionality in your computer. If you havent' done so
already, enable your firewall:

Control Panel,
then
Network and Internet Connections,

then
Network Connections,
right click on your active
internet connection, select
Properties,
click on
the
Advanced
tab, and check the box enabling firewall
protection.

10) Now let's kill the virus. Go to:
http://housecall.trendmicro.com/housecall/start_corp.asp
It's a free antivirus detection and cleanup program.

11) Run the program (this takes a long time). The
program should detect the msblast virus; it states that
it is non-cleanable. Click the
delete
button to delete
the virus.

12) To be sure, run the Search program from your Start
menu. Search for
msblast.exe
Include all hidden files
and folders in your search. If you have been successful,
no files will appear.

13) Congratulations! You're cured! Now download all the
security patches and updates that Microsoft bugs you
about everytime you boot your computer...I have been
ignoring it for months and this is what happened.

(Hey Mr. Gates, you can pay me by cash, check, or charge
for consulting services offerred. You're welcome.)

Let me know how it works out for you! Good luck!

Paul
(A Graduate Student who managed to figure it out without
spending ridiculous money on tech support fees...this
goes out to my peeps)
this??


.
 

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