Error Message: "Smart Bridge Alerts"

  • Thread starter Thread starter Brian & Joan Thompson
  • Start date Start date
B

Brian & Joan Thompson

After a new IP installed a new browser (that I have since removed and went
back to plain old Internet Express) I get a new error message upon start up:
"Smart Bridge Alerts: Motive SB.exe - Entry Point Not Found
The procedure entry point Get Processing Image File Name W could not be
located in the dynamic link library PSAPI.DLL

I tried "System Restore" and I cannot restore to any earlier dates.

Whats Wrong?

Thanks

Brian THompson
 
Brian & Joan Thompson said:
After a new IP installed a new browser (that I have since removed and went
back to plain old Internet Express) I get a new error message upon start up:
"Smart Bridge Alerts: Motive SB.exe - Entry Point Not Found
The procedure entry point Get Processing Image File Name W could not be
located in the dynamic link library PSAPI.DLL

I tried "System Restore" and I cannot restore to any earlier dates.

Whats Wrong?

Thanks

Brian THompson
Click to expand...

Hi Brain,
You have BTHomeHub, and you installed the Browser which I think by Yahoo,
which is IE7?.
Try to locate this PSAPI.DLL file and rename it to PSAPI.OLD reboot your
machine and windows will create it for you, does the error occur and can you
access the net okay?.
HTH.
Let us know.
nass
 
nass said:
Hi Brain,
You have BTHomeHub, and you installed the Browser which I think by Yahoo,
which is IE7?.
Try to locate this PSAPI.DLL file and rename it to PSAPI.OLD reboot your
machine and windows will create it for you, does the error occur and can you
access the net okay?.
HTH.
Let us know.
nass
Click to expand...


You have IE7 installed recently with Auto Updates from MS so you are getting
this error message for the PSAPI.DLL Dynamic link Liberary file.
"Read the Release Notes of IE7"
http://msdn2.microsoft.com/en-us/ie/aa740486.aspx

Work arround this:
Locate or Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL or
PSAPI.OLD.
Path: C:\Windows\System32\PSAPIOLD.DLL
Reboot the system, when the system start will recreate the PSAPI.DLL on
Reboot.
HTH.
Regards,
nass
 
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