Error message, SHELL DLL

  • Thread starter Thread starter Jacob K
  • Start date Start date
J

Jacob K

When I try to open one of my application programs (a
database for entering membership information) , I get the
file error message "Cannot find SHELL.DLL". The
application will not open.
The technical department for that program advised that
they do not do anytthing with a SHELL.DLL file, at least
not directly.
What could be causing this message, and how do I repair
it?
Thanks
 
Hi, Jacob.

SHELL.DLL is a WinXP operating system file, so it should be covered by
Windows File Protection, which means that WinXP keeps a backup copy in a
cache on your hard drive. The System File Checker should be able to find
that copy and restore it to both \Windows\system and \Windows\System32,
where the application should be able to find it.

At the Run prompt, type: sfc /scannow

SFC will compare each WinXP file to the "known good" copy held in the cache
and replace any missing or damaged ones. Have your WinXP CD-ROM handy; SFC
probably will need to see it.

RC
 
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