Same said:
Hello. I am having the same problem and came along this post and
hoping you could help me. I will supply you with answers to the list
below as best as I can.
1. I cannot assure that all the spyware is removed; for the most part,
when I was removing spyware is when I was beginning to notice problems
with my computer. I would follow the removal instructions to a "t" but
it was causing performance problems with my computer so now I am
afraid to remove them. (I have Norton) As for the virus information, I
know I do not have any viruses.
2. Processor speed (I do not know but I do know there is somewhere on
the computer that you can find this, could you tell me where?) Same
goes with RAM amount, I'm not familiar with how to find out this info.
3. I am on a home computer and I connect by Comcast cable.
4. I cannot install a Lexmark All in One (printer, fax, and copier) It
gives me different error messages. The one that I am battling with
right now is "An error occured during the installation of this
device." "The Remote Procedure Call failed." I found many of these but
the only one that I could get into was set to "automatic" and running.
I have had other error messages that I
will list at the end of this. I'm not sure of all the numbers of the
version but due to checking the version earlier I can tell you the
version starts
with "3.11...." And I do have a CD to install the program.
5. I have not tried to install any other software and do not have
anything else to install to "test" this.
Other error messages I have received are:
Specified monitor is unknown. I think this was because I was being an
idiot and did not have printer on when I was trying to install...Is
this correct?
Print Spooler had a problem too but I think I fixed this from another
post.
I am just supplying you with all the error messages so you have
something to put "together." I am in desparate need of help to get
this printer up and running because I attend school online and need
this printer. Class started yesturday! Just my luck.
It is always better to make a new post rather than hijack someone else's
thread. Since the original question posted is no longer on my news
server, I don't know what it was.
It sounds like you are having more problems than just installing a
printer, however. If you are in a hurry, the best solution would be to
call a local professional to take a look at the computer on-site. I
can't guess what problems you had or caused by removing spyware since
you haven't said what they were or how you did it. If you've gotten
your computer into a tangle, it would be far wiser to have someone
knowledgeable untangle it for you rather than try and straighten things
out via newsgroup posts. I am not saying this to hurt your feelings or
put you off, but I think that would be the best course of action for
you as it sounds like your computer is in an unknown state right now.
If you feel you must solve the issues yourself, do a System Restore to
before you started working on things. Then go through the following
malware removal steps, doing everything with updated tools in Safe
Mode. Again, I don't think doing this is in your best interests, but
here's the information anyway and you can make that decision yourself.
First delete all Temporary and Temporary Internet Files. To do this, go
to Control Panel>Internet Options>General tab. You'll see where you can
delete cookies and files. For Temporary files, Start>Run cleanmgr
[enter] and then:
1) Scan in Safe Mode with current version (not earlier than 2004)
antivirus using updated definitions.
Before you remove malware, get LSPFix or WinSockFix for XP - see links
below.
2) Remove spyware with Spybot Search & Destroy and Ad-aware. These
programs are free, so use them both since they complement each other.
There is a new version of CWShredder from Intermute. I would not
install the other Intermute programs, however. Alternately, there are
CoolWebSearch malware removal steps at SilentRunners.
Be sure to update these programs before running, and it is a good idea
to do virus/spyware scans in Safe Mode. Make sure you are able to see
all hidden files and extensions (View tab in Folder Options).
If the malware remains even after you used Ad-aware and Spybot, you can
scan with HijackThis. HijackThis is an excellent tool to discover and
disable hijackers, but it requires expert skill. See below for
HijackThis links, including sites where you can post your HJT logs. A
combination of HijackThis and About:Buster works well in removing the
About:Blank homepage hijacker. Again, this is an expert tool and
novices should get help with it.
3) If you are running Windows ME or XP, you should disable/enable System
Restore after the system is clean because malware will be in the
Restore Points. With ME, you must disable System Restore completely.
With XP, you can delete all but the most recent (presumably clean)
System Restore point from the More Options section of Disk Cleanup
(Run>cleanmgr).
4) Make sure you've visited Windows Update and applied all security
patches. Do not install driver updates from Windows Update.
5) Run a firewall.
Links to help with malware:
Software/Methods:
http://www.safer-networking.org - Spybot Search & Destroy
http://www.lavasoftusa.com - Ad-aware
http://www.intermute.com/products/cwshredder.html
http://www.tomcoyote.com/hjt/ - HijackThis
http://www.intermute.com/spysubtract/cwshredder_download.html
http://www.silentrunners.org/sr_cwsremoval.html. - SilentRunners
http://www.cexx.org/lspfix.htm - Repair Winsock 2 settings after
removing spyware
http://www.spychecker.com/program/winsockxpfix.html - WinsockXPFix.exe
HijackThis:
http://www.aumha.org/a/hjttutor.htm - HijackThis tutorial by Jim
Eshelman
http://aumha.net - forums
http://spywarewarrior.com/viewforum.php?f=5 - Spyware Warrior HijackThis
forum
http://www.wilderssecurity.com/
http://forums.tomcoyote.org/
General:
http://aumha.net - look under "Security" for various forums
http://rgharper.mvps.org/cleanit.htm
http://mvps.org/winhelp2002/unwanted.htm
http://www.aumha.org/a/parasite.htm - The Parasite Fight
http://www.spywarewarrior.com/rogue_anti-spyware.htm
Malke
