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I am currently upgrading my windows ME to windows XP.
During the process this error code appears and stops the
process.
How can I fix this??????
During the process this error code appears and stops the
process.
How can I fix this??????
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David Candy
If that is a win32 error number. 3e6=998 deciminal (ask calculator)
net helpmsg 998
gives
Invalid access to memory location.
Normally I'd say type the error number (as it appears in the message, eg 3e6h) in Help but I'll include the text here
Error Message: Setup Cannot Continue. Please Contact Microsoft Technical Support. (Error: 3E6h)
Applies To
This article was previously published under Q311442
SYMPTOMS
When you attempt to upgrade to Windows XP, you may receive the following error message:
Fatal Error
Setup Cannot Continue. Please Contact Microsoft Technical Support. (Error: 3E6h)
-or-
WINNT32 this program has performed an illegal operation. WINNT32 caused an invalid page fault in module KERNEL32.DLL
RESOLUTION
The error can be caused by many different situations. The resolutions that are provided in this section have fixed the problem for other users and have allowed Windows XP Setup to continue. Because this error only happens during the installation of Windows XP, you may be able to solve the problem by removing an application that may have a conflict before you again run Windows XP Setup. If this does resolve the problem, in most cases you can reinstall the application after Windows XP Setup has finished.
You may be able to resolve this problem by installing the updates that are available for Windows XP through the Dynamic Update feature. To do so, click Yes, download the updated Setup files (Recommended) in the Get Updated Setup Files dialog box during Windows XP Setup. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
311220 Description of the Dynamic Update Feature in Windows XP Setup
If the error persists after you use dynamic update, or if you are unable to use Dynamic Update, check the following:
a.. System Restore Remover Pro by Definition Software. If this software is installed, use the Add/Remove Programs tool in Control Panel to remove it. Note that this software is only designed to run on Windows Millennium Edition and cannot be reinstalled on Windows XP.
b.. Intuit QuickBooks. If this software is installed, use the Add/Remove Programs tool in Control Panel to remove it. Note that if Setup then runs successfully, you can reinstall this program. The problem is specifically Windows XP Setup-related and does not affect normal operation of the program.
c.. Dell Dimension 8100. Check for the existence of the installation files for the Turtle Beach Santa Cruz sound card at C:\dell\drivers\r33637. If the files exist follow these steps:
1.. Rename C:\Dell\Drivers\R33637\9x\Setup.exe as Setup.old.
2.. Rename C:\Dell\Drivers\R33637\NT\Setup.exe as Setup.old.
d.. Echo Audio sound cards. These include models Darla, Mia, Layla, Mona, and Gina. If the system uses any of these sound cards, upgrade to at least version 6.0 of the audio driver. For additional information see the Echo Audio Web site:
http://www.echoaudio.com
.
e.. Startup settings. Rename the Config.sys and Autoexec.bat files, and then reinstall Windows XP. For information about how to rename files, see the Help topic "Change the Name of a File or Folder."
Clean boot. If the previous steps do not resolve the problem, rename the files back to Config.sys and Autoexec.bat, perform a clean boot in Microsoft Windows 98, Microsoft Windows 98 Second Edition, or Microsoft Windows Millennium Edition, and then install Windows XP again.
For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:
192926 How to Perform Clean-Boot Troubleshooting for Windows 98
267288 How to Perform a Clean Boot in Windows Millennium Edition
Clean the CD ROM. If the upgrade is still unsuccessful, clean the CD-ROM. For additional information about cleaning CD-ROMs, click the article number below to view the article in the Microsoft Knowledge Base:
218617 How to Troubleshoot CD-ROM or DVD-ROM Read Issues
Remove peripherals. If the problem persists, remove any external hardware that is not needed to start your computer. This includes scanners, USB speakers, digital cameras, printers, and other peripheral equipment.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The information in this article applies to:
a.. Microsoft Windows XP Home Edition
b.. Microsoft Windows XP Professional
Last Reviewed: 10/2/2002 (1.0)
Keywords: kb3rdparty kbbug kbenv kberrmsg kbsetup KB311442
Contact Us
© 2004 Microsoft Corporation. All rights reserved. Terms of use Security & Privacy Accessibility
net helpmsg 998
gives
Invalid access to memory location.
Normally I'd say type the error number (as it appears in the message, eg 3e6h) in Help but I'll include the text here
Error Message: Setup Cannot Continue. Please Contact Microsoft Technical Support. (Error: 3E6h)
Applies To
This article was previously published under Q311442
SYMPTOMS
When you attempt to upgrade to Windows XP, you may receive the following error message:
Fatal Error
Setup Cannot Continue. Please Contact Microsoft Technical Support. (Error: 3E6h)
-or-
WINNT32 this program has performed an illegal operation. WINNT32 caused an invalid page fault in module KERNEL32.DLL
RESOLUTION
The error can be caused by many different situations. The resolutions that are provided in this section have fixed the problem for other users and have allowed Windows XP Setup to continue. Because this error only happens during the installation of Windows XP, you may be able to solve the problem by removing an application that may have a conflict before you again run Windows XP Setup. If this does resolve the problem, in most cases you can reinstall the application after Windows XP Setup has finished.
You may be able to resolve this problem by installing the updates that are available for Windows XP through the Dynamic Update feature. To do so, click Yes, download the updated Setup files (Recommended) in the Get Updated Setup Files dialog box during Windows XP Setup. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
311220 Description of the Dynamic Update Feature in Windows XP Setup
If the error persists after you use dynamic update, or if you are unable to use Dynamic Update, check the following:
a.. System Restore Remover Pro by Definition Software. If this software is installed, use the Add/Remove Programs tool in Control Panel to remove it. Note that this software is only designed to run on Windows Millennium Edition and cannot be reinstalled on Windows XP.
b.. Intuit QuickBooks. If this software is installed, use the Add/Remove Programs tool in Control Panel to remove it. Note that if Setup then runs successfully, you can reinstall this program. The problem is specifically Windows XP Setup-related and does not affect normal operation of the program.
c.. Dell Dimension 8100. Check for the existence of the installation files for the Turtle Beach Santa Cruz sound card at C:\dell\drivers\r33637. If the files exist follow these steps:
1.. Rename C:\Dell\Drivers\R33637\9x\Setup.exe as Setup.old.
2.. Rename C:\Dell\Drivers\R33637\NT\Setup.exe as Setup.old.
d.. Echo Audio sound cards. These include models Darla, Mia, Layla, Mona, and Gina. If the system uses any of these sound cards, upgrade to at least version 6.0 of the audio driver. For additional information see the Echo Audio Web site:
http://www.echoaudio.com
.
e.. Startup settings. Rename the Config.sys and Autoexec.bat files, and then reinstall Windows XP. For information about how to rename files, see the Help topic "Change the Name of a File or Folder."
Clean boot. If the previous steps do not resolve the problem, rename the files back to Config.sys and Autoexec.bat, perform a clean boot in Microsoft Windows 98, Microsoft Windows 98 Second Edition, or Microsoft Windows Millennium Edition, and then install Windows XP again.
For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:
192926 How to Perform Clean-Boot Troubleshooting for Windows 98
267288 How to Perform a Clean Boot in Windows Millennium Edition
Clean the CD ROM. If the upgrade is still unsuccessful, clean the CD-ROM. For additional information about cleaning CD-ROMs, click the article number below to view the article in the Microsoft Knowledge Base:
218617 How to Troubleshoot CD-ROM or DVD-ROM Read Issues
Remove peripherals. If the problem persists, remove any external hardware that is not needed to start your computer. This includes scanners, USB speakers, digital cameras, printers, and other peripheral equipment.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The information in this article applies to:
a.. Microsoft Windows XP Home Edition
b.. Microsoft Windows XP Professional
Last Reviewed: 10/2/2002 (1.0)
Keywords: kb3rdparty kbbug kbenv kberrmsg kbsetup KB311442
Contact Us
© 2004 Microsoft Corporation. All rights reserved. Terms of use Security & Privacy Accessibility
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