error 80240022 today when updating from WD help

[Guest]

I get this error message and that there is something 2% in my drive. Is it
Microsoft fault? I have signature version 1.14.1358.2 installed and I can't
remove it with the usual "Msiexec /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}"
in the RUN action.

 

[Tom Emmelot]

Hello Winspy,

try:
Start/Add-Remove Software/WD/Information/Repair
try to update with WD/Help/About
els goto Windows Update and try there.

Regards >*< TOM >*<

Winspy schreef:

 

[Guest]

The exact error message is as follows:
Windows Defender was unable to comeplete the update:
0x80240022. Thw wrong diskette is in the drive. Insert %2 (Volume Serial
Number: %3) into drive %1.

Tried removing the signature.
Tried Help > About > Update

Still happening.

 

[Bill Sanderson MVP]

I believe this message is a bug. Let me see if I can find the note I have
about it:

Steve Dodson posted this in response to this error--it was very early in the
beta, so I don't know if it is still valid--let me know whether it does the
job:
------------------------------

1) Uninstall WD thru Add and Remove Programs

2) Launch cmd prompt

3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

4) Delete all contents of Directory of C:\Documents and Settings\All
Users\Application Data\Microsoft\Windows Defender\Definition Updates

5) Reinstall WD





--

 

[Guest]

I have followed these very steps and I continue to get the error 80240022 but
I can update through the Windows Update web site. I have had this problem
with all 4 of my machines since the day that the Windows Defender Beta 2 came
out. Any other suggestions? Thanks.

 

[Bill Sanderson MVP]

When you say "since the day that ...." Was that before April 12? If so,
one thing to try is to re-download. New code was posted April 12th with
some update fixes in it. All users will be notified eventually, but you can
update to it by just doing a new download and running the installer. You'll
need to re-visit your Spynet membership if you want greater than basic, and
you may want to look at the tools options settings to see what's new and
different.

http://www.microsoft.com/downloads/...e7-da2b-4a6a-afa4-f7f14e605a0d&displaylang=en

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[Guest]

The day I installed it referenced, within a week of it coming out and being
available. I have had this continued problem. I also just downloaded the
new 1347 last night before I posted hoping that would take care of the issue.
Still have the problem though.

Ryan

 

[Bill Sanderson MVP]

OK--let me see if I have this right:

You can update all 4 machines fine via Windows Update, but AutoUpdate fails
on all 4 with this message?

Is there a firewall or proxy involved that would be in common with the 4
machines?

Can you try an AutoUpdate from within the program--help, about, check for
updates. Let that fail, then grab the tail end of
\windows\windowsupdate.log and post just the bit related to the failed
attempt?

--

 

[Steve Dodson [MSFT]]

MSI logging may also be helpful as well

--
-steve

Steve Dodson [MSFT]
Windows Defender Beta Lead
MCSE, CISSP
http://blogs.technet.com/stevedod
--

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[Bill Sanderson MVP]

As Steve suggests:

http://support.microsoft.com/?kbid=223300


--

 

[fiz_md]

Unable To Update Windows Defender Beta

I dont get any error message ...
i intalled it properly ...
and when i try to update ... it
the program .. keeeps running and nuthing gets .... updated...