error 80240022 today when updating from WD help

Discussion in 'Security Networking' started by Guest, Mar 31, 2006.

  1. Guest

    Guest Guest

    I get this error message and that there is something 2% in my drive. Is it
    Microsoft fault? I have signature version 1.14.1358.2 installed and I can't
    remove it with the usual "Msiexec /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}"
    in the RUN action.
    Guest, Mar 31, 2006
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  2. Guest

    Tom Emmelot Guest

    Hello Winspy,

    Start/Add-Remove Software/WD/Information/Repair
    try to update with WD/Help/About
    els goto Windows Update and try there.

    Regards >*< TOM >*<

    Winspy schreef:
    Tom Emmelot, Apr 1, 2006
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  3. Guest

    Guest Guest

    The exact error message is as follows:
    Windows Defender was unable to comeplete the update:
    0x80240022. Thw wrong diskette is in the drive. Insert %2 (Volume Serial
    Number: %3) into drive %1.

    Tried removing the signature.
    Tried Help > About > Update

    Still happening.
    Guest, Apr 9, 2006
  4. I believe this message is a bug. Let me see if I can find the note I have
    about it:

    Steve Dodson posted this in response to this error--it was very early in the
    beta, so I don't know if it is still valid--let me know whether it does the

    1) Uninstall WD thru Add and Remove Programs

    2) Launch cmd prompt

    3) MsiExec.exe /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C}

    4) Delete all contents of Directory of C:\Documents and Settings\All
    Users\Application Data\Microsoft\Windows Defender\Definition Updates

    5) Reinstall WD

    Bill Sanderson MVP, Apr 9, 2006
  5. Guest

    Guest Guest

    I have followed these very steps and I continue to get the error 80240022 but
    I can update through the Windows Update web site. I have had this problem
    with all 4 of my machines since the day that the Windows Defender Beta 2 came
    out. Any other suggestions? Thanks.
    Guest, Apr 27, 2006
  6. When you say "since the day that ...." Was that before April 12? If so,
    one thing to try is to re-download. New code was posted April 12th with
    some update fixes in it. All users will be notified eventually, but you can
    update to it by just doing a new download and running the installer. You'll
    need to re-visit your Spynet membership if you want greater than basic, and
    you may want to look at the tools options settings to see what's new and

    Bill Sanderson MVP, Apr 27, 2006
  7. Guest

    Guest Guest

    The day I installed it referenced, within a week of it coming out and being
    available. I have had this continued problem. I also just downloaded the
    new 1347 last night before I posted hoping that would take care of the issue.
    Still have the problem though.

    Guest, Apr 27, 2006
  8. OK--let me see if I have this right:

    You can update all 4 machines fine via Windows Update, but AutoUpdate fails
    on all 4 with this message?

    Is there a firewall or proxy involved that would be in common with the 4

    Can you try an AutoUpdate from within the program--help, about, check for
    updates. Let that fail, then grab the tail end of
    \windows\windowsupdate.log and post just the bit related to the failed

    Bill Sanderson MVP, Apr 30, 2006
  9. MSI logging may also be helpful as well :)


    Steve Dodson [MSFT]
    Windows Defender Beta Lead

    This posting is provided "AS IS" with no warranties, and confers no rights.
    Use of included script samples are subject to the terms specified at

    Note: For the benefit of the community-at-large, all responses to this
    message are best directed to the newsgroup/thread from which they
    Steve Dodson [MSFT], May 3, 2006
  10. Bill Sanderson MVP, May 4, 2006
  11. Guest


    Jun 14, 2006
    Likes Received:
    Unable To Update Windows Defender Beta

    I dont get any error message ...
    i intalled it properly ...
    and when i try to update ... it
    the program .. keeeps running and nuthing gets .... updated...
    fiz_md, Jun 14, 2006
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