Error 103

[Vivian Gordon]

I have tried installing the program from a disc and
downloading from the MS website.

Each time I try to launch the program I get this error
103 message with instructions to try uninstalling and
reinstalling the latest & greatest version.

I suspect I have a software incompatibility problem. I
have successfully installed the program on my laptop, but
cannot seem to get it to work on my desktop.

Any help would be appreciated.

Vivian

 

[plun]

Each time I try to launch the program I get this error
103 message with instructions to try uninstalling and
reinstalling the latest & greatest version.

Hi

From MSAS help file, known issues:

- Start with repair


* If you see a dialog box with the following message after
you start your computer or when you start Microsoft Windows
AntiSpyware, you need to repair or reinstall Windows
AntiSpyware. The following message can also refer to Error
102 or Error 103:

Warning: Microsoft Windows AntiSpyware has encountered a
critical error (Error 101). Please restart Windows
AntiSpyware and run the program again. If you continue to
experience this problem, please uninstall the program and
install the most recent version of Windows AntiSpyware. You
can use Add or Remove Programs in Control Panel to uninstall
this version of Windows AntiSpyware.
________________________________________________________________________
You can repair Windows AntiSpyware using Add or Remove
Programs in Control Panel. Click Microsoft AntiSpyware and
click Change. Click Next, and then click Update.
________________________________________________________________________

If you see the critical error message again, uninstall
Windows AntiSpyware and reinstall it. To do this, use Add or
Remove Programs in the Windows Control Panel. Click
Microsoft AntiSpyware and click Remove. You can reinstall
Microsoft Windows AntiSpyware at
www.microsoft.com/athome/security/spyware/software.

 

[Guest]

I have tried that already with no success.

-----Original Message-----


Hi

From MSAS help file, known issues:

- Start with repair


* If you see a dialog box with the following message after
you start your computer or when you start Microsoft Windows
AntiSpyware, you need to repair or reinstall Windows
AntiSpyware. The following message can also refer to Error
102 or Error 103:

Warning: Microsoft Windows AntiSpyware has encountered a
critical error (Error 101). Please restart Windows
AntiSpyware and run the program again. If you continue to
experience this problem, please uninstall the program and
install the most recent version of Windows AntiSpyware. You
can use Add or Remove Programs in Control Panel to uninstall
this version of Windows AntiSpyware.
_________________________________________________________ _______________
You can repair Windows AntiSpyware using Add or Remove
Programs in Control Panel. Click Microsoft AntiSpyware and
click Change. Click Next, and then click Update.
_________________________________________________________ _______________

If you see the critical error message again, uninstall
Windows AntiSpyware and reinstall it. To do this, use Add or
Remove Programs in the Windows Control Panel. Click
Microsoft AntiSpyware and click Remove. You can reinstall
Microsoft Windows AntiSpyware at
www.microsoft.com/athome/security/spyware/software.

 

[Bill Sanderson]

Please drop an email to:

(e-mail address removed)

Jeff Dillon is seeking additional information to help resolve the "error
101" issue.

Describe your experience--you could forward what you've posted here.

I'm not sure if he is still looking for more information, or how quickly you
might hear back, but you should get a response.

 

[Vivian Gordon]

Thanks, Bill. I did send him an e-mail this afternoon
but I was unable to find the errors.log file he needed.
I hope he can still help me because I really want to be
able to use this program on my desktop.

Vivian

-----Original Message-----
Please drop an email to:

(e-mail address removed)

Jeff Dillon is seeking additional information to help resolve the "error
101" issue.

Describe your experience--you could forward what you've posted here.

I'm not sure if he is still looking for more

information, or how quickly you

 

[Bill Sanderson]

Errors.log should be located in the folder to which Microsoft Antispyware
was installed.

On most machines, the path to the file will be:

c:\program files\microsoft antispyware\errors.log