Emails not being received in inbox until I use send/receive

[Guest]

I have a user who is not receiving or cannot send any emails until he hits
send/receive. He is running Outlook 2002, SP3. Nothing new has been
installed on his workstation, nor any changes to exchange. No other users
are reporting this problem. I did a detect/repair but that was a temporary
fix. As a side note, he has a blackberry and is receiving email without any
issue. Any suggestions would be appreciated.

Thx.
Jeanne

 

[Lanwench [MVP - Exchange]]

In

I have a user who is not receiving or cannot send any emails until he
hits send/receive. He is running Outlook 2002, SP3. Nothing new
has been installed on his workstation, nor any changes to exchange.
No other users are reporting this problem. I did a detect/repair
but that was a temporary fix. As a side note, he has a blackberry
and is receiving email without any issue. Any suggestions would be
appreciated.

Thx.
Jeanne

It's likely the windows firewall, or another firewall, on the client. For
the Windows firewall, set an exception for outlook.exe - Exchange is sending
UDP packets to the client, and they aren't making it in. For other
firewalls, you need to check with the documentation from the mfr.

 

[Guest]

See if any of the symptoms/resolutions in these articles work for you:

E-mail messages are not automatically sent or received at startup in Outlook
2002 and Outlook 2003:
http://support.microsoft.com/kb/312336/en-us

Outlook 2002 does not automatically send or receive e-mail messages when you
start Outlook 2002:
http://support.microsoft.com/kb/829168/en-us

Outlook 2002 and Outlook 2003 do not check for new messages automatically:
http://support.microsoft.com/kb/320836/en-us

 

[Guest]

Thanks for the articles, but none of them resolved this. I had to set the
send/receive to update every minute until I find a fix. I added the
outlook.exe as an exception in the firewall and that also did not resolve the
problem.

 

[Lanwench [MVP - Exchange]]

In

Thanks for the articles, but none of them resolved this. I had to
set the send/receive to update every minute until I find a fix. I
added the outlook.exe as an exception in the firewall and that also
did not resolve the problem.

OK - if it isn't your software firewall, more info about your network config
would help. Are you behind a router/firewall appliance? VLAN? Any other
users on your same network segment experiencing the same problems?