Email yes, program updates yes, webpages NO

[Michael Seidner]

I was trying to help my brother over the phone with an IE6 problem. Several
days ago, he suddenly lost the ability to open web pages. He has WindowsXP
Home w/SP2. He can still use Outlook Express to get his emails and can
still download updates from applications & windows update. He just can't
access websites. He gets message that say, "Page cannot be displayed" or
"cannot access server". He has had a lot of spyware problems (I think,
because of his daughter's web activity) and I had him run Spybot S & D,
Adaware SE and his Norton AntiVirus scan. There was a lot found and a lot
removed, but still no web access. I have heard that even after removing the
malware that the damage is often still there in the registry.
I had him try restoring a system restore point from a time when IE was
working well, but System Restore could not complete the restore process.
Does he probably have Winsock problems or TCP/IP protocol ? If so, does
anyone have helpful info as to how to proceed?

 

[Ricky]

You can try one of these..
http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html

|I was trying to help my brother over the phone with an IE6 problem.
Several
| days ago, he suddenly lost the ability to open web pages. He has
WindowsXP
| Home w/SP2. He can still use Outlook Express to get his emails and
can
| still download updates from applications & windows update. He just
can't
| access websites. He gets message that say, "Page cannot be
displayed" or
| "cannot access server". He has had a lot of spyware problems (I
think,
| because of his daughter's web activity) and I had him run Spybot S &
D,
| Adaware SE and his Norton AntiVirus scan. There was a lot found and
a lot
| removed, but still no web access. I have heard that even after
removing the
| malware that the damage is often still there in the registry.
| I had him try restoring a system restore point from a time when IE
was
| working well, but System Restore could not complete the restore
process.
| Does he probably have Winsock problems or TCP/IP protocol ? If so,
does
| anyone have helpful info as to how to proceed?
|
|