Email w/ photos won't Send - Why?

[Scot]

Using OL 2002
I received an email with photos displayed in the body of the message. OL
2002 will not Send it when I try to forward the email. This is the second
time this has happened. The email was already scanned and determined to be
clean of any virus. Does anyone know why? What can I do to make OL 2002
Send forwarded emails with photos displayed in the message, as opposed to
being sent as attachments?

Thanks,

 

[Vanguard]

Using OL 2002
I received an email with photos displayed in the body of the message.
OL
2002 will not Send it when I try to forward the email. This is the
second
time this has happened. The email was already scanned and determined
to be
clean of any virus. Does anyone know why? What can I do to make OL
2002
Send forwarded emails with photos displayed in the message, as opposed
to
being sent as attachments?

Thanks,

"Will not send it." And that means what? Outlook crashed? Outlook
hung? Outlook displayed some error message but you chose not to tell us
what it was? Outlook sent it but it vaporized after your mail server
got it? Outlook sent it (i.e., your mail server accepted it) but the
recipient didn't get it at all? Or the recipient got it but the photo
was missing? "It's broke" does not much inform.

My guess is that you are forwarding their message inline of your own
(i.e., they *body* of their message gets pasted into the body of your
message). Have you tried configuring Outlook to forward as an
*attachment* instead? Forwarding inline means the recipient of your
forwarding never gets the exact same message that you got. For one
thing, the recipient of your forwarding never gets a copy of the headers
for the original message. I suspect that attachments won't get
included, either. *IF* the sender had embedded the image (disposition =
inline) then it would have been part of the body of their message and
probably would get included when it got pasted when you chose to forward
inline of the body for your message. If it is an attached file
(disposition = attached), which is more likely, then it is probably
considered NOT part of the body of their message.

Try changing Outlook to forward as an attachment so your recipient gets
the FULL original message that you are sending to them. See if that
works.

 

[Scot]

Nothing crashes. The email is simply not sent, but remains in the Outbox.
Here is the ERROR Message I receive:

"Task - Sending and Receiving' reported error (0x8004210B) : 'The operation
timed out waiting for a response from the sending (SMTP) server. If you
continue to receive this message, contact your server administrator or
Internet service provider (ISP).'"

Thanks,

 

[Vanguard]

Nothing crashes. The email is simply not sent, but remains in the
Outbox.
Here is the ERROR Message I receive:

"Task - Sending and Receiving' reported error (0x8004210B) : 'The
operation
timed out waiting for a response from the sending (SMTP) server. If
you
continue to receive this message, contact your server administrator or
Internet service provider (ISP).'"

Thanks,

Ah, the most likely culprit is e-mail scanning by your anti-virus
software. Disable e-mail scanning in your AV software and see what
happens then. The AV program interrogating the content of your e-mails
can cause timeouts by your e-mail client when retrieving messages or
timeouts by the mail server when sending messages. Some AV programs
have an option to try to avoid timeouts (they send an X-<something>
header every minute) but some don't.

Although less likely, it could be your firewall, so temporarily disable
it to see if the timeouts disappear on sending e-mails.

Also be aware that if you are using dial-up to connect to your mail
server that the mail server may expect the data transfer to complete
during the DATA command your e-mail client sends to the mail server
within a reasonable amount of time, even if your quota for maximum
outbound e-mail size should accomodate a much larger file (but you are
transferring at a slow speed). You could enable the troubleshooting
logging in Outlook to see what SMTP commands are being sent to your mail
server and at what point it times out. See if it is timing out during
login (for the USER or PASS commands) or during the DATA command. You
could, of course, try upping the timeout setting in the e-mail account's
advanced options.