Email support.

  • Thread starter Thread starter wilks
  • Start date Start date
W

wilks

I am very surprised to find free email support is not available for my
Outlook 2007 product, bought about six months' ago. A message appears saying
the Product ID 'has expired'. I have a query about the .ost file, as it
applies to the Connector for Hotmail, no leads at all found thus far in
forums. Previously, email support was free (namely about 3 months' ago).
There's no possibility of my paying €70 or so for my enquiry! Is there
something wrong with the system, or does free email help expire just a couple
of months after purchase? if so, what sort of back-up is that??
 
Free support ends after 2 incidents. Did you use your 2 free incidents?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, wilks asked:

| I am very surprised to find free email support is not available for my
| Outlook 2007 product, bought about six months' ago. A message appears
| saying the Product ID 'has expired'. I have a query about the .ost
| file, as it applies to the Connector for Hotmail, no leads at all
| found thus far in forums. Previously, email support was free (namely
| about 3 months' ago). There's no possibility of my paying €70 or so
| for my enquiry! Is there something wrong with the system, or does
| free email help expire just a couple of months after purchase? if so,
| what sort of back-up is that??
 
ost file is specific to exchange, you have an exchange connection?
Click to expand...

It's also used by some versions of the Hotmail Connector, as the OP actually
mentioned.
 
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