email not sending or receiving

[Guest]

A few days ago I set-up outlook. All my emails from my provider appeared in
outlook. Within the last day, I can not send or receive emails from outlook.
They just stay in the outbox folder. I verified they were not being sent by
sending one to a friend (and it did not show up).

Also, my email provider has emails from the past day or two which have not
made it into outlook. I click on send/receive and nothing new shows up.

So, I went into the edit existing email account in outlook and ran a test.
The test was successful. But nothing is appearing.

Any ideas?

 

[Roady [MVP]]

If you have a virus scanner that integrates with Outlook, disable this
integration and try again.

 

[Guest]

Thanks for the reply, Roady.

I have McAfee SecurityCenter. I disabled the Firewall protection, inbound
email scanning and spam filtering. I closed outlook and reopend. Tried to
send/receive and it did not work. Is this what you meant by disabling the
integration?

Thanks.

 

[Roady [MVP]]

Not exactly. Disabling the McAfee service will not remove the Outlook add-in
it installed. It is this integration that needs to be disabled. You'll
probably find more info on how to do this properly in the McAfee
documentation.

 

[Guest]

I have a related problem (the mail not sending part, that is). I'm not sure
if my virus scanner is integrated with outlook, (I'm using Sophos) but here's
the problem. Some mail gets sent, some doesn't. If it doesn't, it gets stuck
in my outbox. Sometimes I can delete the stuff in my outbox, and sometimes I
can't. It doesn't seem consistent which messages wend their merry way out of
the outbox and which are recalcitrant. In other words, it doesn't seem to
matter if I've replied to an incoming message or generated a new one.
Ack!
Cheryl