Email Issues

[jever20]

Hi Community,

I have an issue with Outlook 2003. I am only receiving some emails. It seems
I am not receiving any reply emails or any forward email, in fact it seems I
am not receiving any emails that come from an Outlook account. I can receive
emails (as well as replies & forwards) that have been SENT FROM a webmail
account.

My ISP's have never encountered the problem and have suggested I take it up
with Microsoft.

If anybody has encountered this problem some advice would be sincerely
appreciated.

Kind regards,

 

[James Yeomans BSc, MCSE]

does the person sending you an email ever get an NDR back ?? If so can you
post it on here???
Ask your system administrator (may be you) to check the primary email
address on your Active Directory account. It may be that your primary (and
therefore reply address) is set to you.local which isn't valid on the
internet.
Hope that helps
James.

 

[jever20]

Thanks for your feedback James,

No NDR message goes to the person sending the email to indicate the email
never reached its destination. The sent/reply/forward sits in the sent folder
with all other sent emails.

We don't how long this has been happening but from what I've been able to
establish we are not receving any replies or forwards from Outlook accounts
and not recieving some emails from Outlook accounts. These accounts are
hosted by multiple service providers. The only common thread seems to be
Outlook.

I am the system administrator where my work account resides and I have sent
multiple tests, forwards, replys to the account that's not working. We have
worked out that friends have replied to emails and we haven't recieved them.
As far as checking the 'primary email address on your Active Directory
account' I will follow that up at work however my access to Active Directory
is limited as I work with a large educational organistaion and system
administrators have restricted access to AD. I will contact our service
centre though and see what they have to say.

Cheers

jever20

 

[James Yeomans BSc, MCSE]

Ok let me know what you find in AD.
James.

 

[Brian Tillman [MVP - Outlook]]

You say that YOU have Outlook 2003 and don't receive replies or forwards.
The failure to receive a message is usually the fault of non-delivery to
your mailbox, not failure of Outlook to obtain the messages from your
mailbox. What type of account are you using: POP, Exchange, IMAP, Hotmail?

No NDR message goes to the person sending the email to indicate the email
never reached its destination. The sent/reply/forward sits in the sent
folder
with all other sent emails.

Is the sender using Outlook as well? If the sender's message moves from his
or her Outbox to Sent Items, then Outlook DID send the message. Outlook
doesn't place a message into Sent Items until the outgoing mail server has
accepted the message. That means the problem doesn't lie with you on the
receiving end, it lies with the sender's mail provider or with your mail
provider blocking the incoming message and it's never arriving at your
mailbox so your Outlook can download it.

 

[James Yeomans BSc, MCSE]

Also what (if any) anti-spam software do you use?
James.

 

[jever20]

Thanks for the feedback Brian,

See comments below...

You say that YOU have Outlook 2003 and don't receive replies or forwards.
The failure to receive a message is usually the fault of non-delivery to
your mailbox, not failure of Outlook to obtain the messages from your
mailbox. What type of account are you using: POP, Exchange, IMAP, Hotmail?

I agree the fault is 'non-delivery to my mailbox', as when a reply / forward
is sent to the email address (which is a pop account) it doesn't appear in
the inbox on the webmail account of the service provider, and so in turn
doesn't arrive in the inbox of Outlook of that account.

Is the sender using Outlook as well? If the sender's message moves from his
or her Outbox to Sent Items, then Outlook DID send the message. Outlook
doesn't place a message into Sent Items until the outgoing mail server has
accepted the message.

Okay, this is handy to know. The thing is... I have evidence that this is
happening from more than one mail provider. And I've been in contact with my
mail provider twice and they have not only never encountered the problem,
have suggested the issue is a Microsoft one. I also have evidence that emails
sent to that account from a webmail service appear in the inbox. The
interesting thing is, when I send emails to this account from my work email
address, using Outlook 2003 they don't get through (although they appear in
me sent items) however when I log into my work email account via the webmail
server, the emails get through, which tends to make me think it's somehow
related to Outlook, or possibly there is some sort of Trojan I haven't
detected that is somehow corrupting replies & forwards from Outlook, if this
is possible???? I'm going to reinstall Outlook to see if this make any
difference.

That means the problem doesn't lie with you on the

 

[jever20]

Hi James,

Didn't get a chance to follow up on the AD possibility today however I have
Symantec anti virus installed (Ver 9.0.3.1000) but no anti spam.

Thanks
jever20

 

[Brian Tillman [MVP - Outlook]]

The interesting thing is, when I send emails to this account from my work
email
address, using Outlook 2003 they don't get through (although they appear
in
me sent items) however when I log into my work email account via the
webmail
server, the emails get through, which tends to make me think it's somehow
related to Outlook,

Sending mail via a mail service's SMTP server and via a web interface to
that service are in no way equivalent. The fact that you can use the web
interface to send the message and have it delivered does not implicate
Outlook if the message never arrives when sent via the SMTP server. If
they're in your Sent Items, they were sent and the service provider's SMTP
server accepted them. This is a clear indication that the SMTP server is
faulty and not passing your message on to the next hop in the route.

 

[Brian Tillman [MVP - Outlook]]

Didn't get a chance to follow up on the AD possibility today however I
have
Symantec anti virus installed (Ver 9.0.3.1000) but no anti spam.

Symantec products have never played well with Outlook. Uninstall the
product, use the removal tool available from Symantec's web site to remove
all traces of it from your PC, then reinstall it without any mail
integration features. E-mail AV scanners wedge themselves between the
POP/SMTP client and the POP/SMTP servers, acting as a server to the client
and as a client to the real server. Thus, if you scan mail, Outlook can
pass a message to the scanner and have that delivery confirmed by the
scanner (which causes Outlook to put the message into Sent Items because its
job is done). The scanner then fails to pass the message on to the real
server for some reason or another (the message is so large the connection to
the server times out while the scanner scans it, for example) and you have
no idea what happened. It's conceivable there's a log somewhere containing
an indication of a problem if, in fact, this is the cause of the failure.

 

[jever20]

Hi Brain,

I removed Symantec anti virus, restarted, downloaded the Symantec removal
tool, ran it, restarted and still no go. Problem still exists.

Have identified some more interesting behaviours though. This particular
machine (Windows XP) has two profiles set up on it. Each profile has an
outlook account (both accounts are hosted by the same ISP/same billing
account) One of these outlook account works fine.

Now, when I send emails from the faulty account to the faulty account it
receives them okay. When I reply or forward an email from the faulty account
to the faulty account they don't get received. When i send an email from the
fauly account to the working account, the email gets through but if I reply,
send or forward from the good account to the faulty account nothing gets
through.

Any ideas??

 

[jever20]

Another discovery.....

I just set up the faulty account on the same xp profile as the account that
is working and all SEEMS to be fine. Both account send & reply to each other.
This seems a bit peculiar....Is it possible he user profile in Windows XP is
corrupt?

 

[Brian Tillman [MVP - Outlook]]

I just set up the faulty account on the same xp profile as the account
that
is working and all SEEMS to be fine. Both account send & reply to each
other.
This seems a bit peculiar....Is it possible he user profile in Windows XP
is
corrupt?

When you reference "account" here, I'm no longer sure you refer to a Windows
user account or a mail account. If you mean a Windows user, try creating a
new mail profile for that Windows user and see if that helps.

 

[jever20]

When I refer to 'account' I'm making reference to an email account set up in
Outlook; when I refer to a 'profile', I'm referring to a Windows XP user
profile (or user account).

try creating a

new mail profile for that Windows user and see if that helps.

This is what I have done & I will run some tests today. Will keep you
posted, thanks for the feedback.

 

[jever20]

Set up a new profile in XP and set up Outlook with the email account that's
been faulty. Ran numerous tests today - emails, replies, forwards and all
working good.

Problem is, I've tried to remove the user profile in XP that contained the
outlook account that wasn't working and the computer won't let me remove the
profile. Hangs for ages that give a 'not responting' message. have tried
several times but no luck. Interesting! Might reinstall Windows. I've renamed
the profile and put a password on it so might just leave it dormant.

 

[Brian Tillman [MVP - Outlook]]

Set up a new profile in XP and set up Outlook with the email account
that's
been faulty. Ran numerous tests today - emails, replies, forwards and all
working good.

Problem is, I've tried to remove the user profile in XP that contained the
outlook account that wasn't working and the computer won't let me remove
the
profile. Hangs for ages that give a 'not responting' message. have tried
several times but no luck. Interesting! Might reinstall Windows. I've
renamed
the profile and put a password on it so might just leave it dormant.

That's one approach. The other is to edit the Registry to remove it, then
delete the associated folders.

 

[jever20]

No Worries,
Will try that,
Thanks

That's one approach. The other is to edit the Registry to remove it, then
delete the associated folders.