Email headers missing when printing with IE7 installed: Hotfix

[PA Bear]

X-post to IE General, OL General, OE General and OE6 newsgroups.

The e-mail message header does not print when you try to print an e-mail
message by using either Microsoft Office Outlook 2003 or Microsoft Outlook
Express (Hotfix)
http://support.microsoft.com/kb/931657 (17 Feb-07)

<QP>
To resolve this problem immediately, contact Microsoft Customer Support
Services to obtain the hotfix. For a complete list of Microsoft Customer
Support Services telephone numbers and information about support costs,
visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support

Note: In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
</QP>

Translation: If you call for this hotfix, ask for it by KB number (931657),
state that you have IE7 installed, and that OE/OL headers aren't printing.
If you don't ask any other questions (literally), the hotfix will be
provided to you without charge.

This hotfix will be included in the next Cumulative Update or Roll-up for
IE7.

 

[Roger K]

X-post to IE General, OL General, OE General and OE6 newsgroups.

The e-mail message header does not print when you try to print an e-mail
message by using either Microsoft Office Outlook 2003 or Microsoft Outlook
Express (Hotfix)
http://support.microsoft.com/kb/931657 (17 Feb-07)

<QP>
To resolve this problem immediately, contact Microsoft Customer Support
Services to obtain the hotfix. For a complete list of Microsoft Customer
Support Services telephone numbers and information about support costs,
visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support

Note: In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that
a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for
the specific update in question.
</QP>

Translation: If you call for this hotfix, ask for it by KB number
(931657), state that you have IE7 installed, and that OE/OL headers aren't
printing. If you don't ask any other questions (literally), the hotfix
will be provided to you without charge.

This hotfix will be included in the next Cumulative Update or Roll-up for
IE7.

Thanks for the info - excellent news and just what we've been waiting to
hear. Would have been even better if they'd just placed the fix on the
support site, or better still sent it out with the regular updates.

 

[PA Bear]

Thanks for the info - excellent news and just what we've been waiting to
hear. Would have been even better if they'd just placed the fix on the
support site, or better still sent it out with the regular updates.

You may have missed...

 

[Roger K]

You may have missed...

I looked for it but didn't see it in Article 931657
(http://support.microsoft.com/kb/931657). On the other hand it says "..we
recommend that you wait for the next service pack for Windows Internet
Explorer 7 that contains this hotfix" which sounded as though we could be
waiting some time.
Roger K

 

[Frank Saunders, MS-MVP OE/WM]

I looked for it but didn't see it in Article 931657
(http://support.microsoft.com/kb/931657). On the other hand it says "..we
recommend that you wait for the next service pack for Windows Internet
Explorer 7 that contains this hotfix" which sounded as though we could be
waiting some time.
Roger K

From the article:
To resolve this problem immediately, contact Microsoft Customer Support
Services to obtain the hotfix. For a complete list of Microsoft Customer
Support Services telephone numbers and information about support costs,
visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.

 

[Steve Cochran]

They should provide a link to download it without having to call up for the
thing. Especially given the severity of the problem and the amount of
trouble it has caused people, as evidenced by the number of threads dealing
with this issue in these various newsgroups.

Thanks PA Bear for posting this.

steve

 

[Roger K]

From the article:
To resolve this problem immediately, contact Microsoft Customer Support
Services to obtain the hotfix. For a complete list of Microsoft Customer
Support Services telephone numbers and information about support costs,
visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that
a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for
the specific update in question.

Yes I saw that OK but not "will be included in the next Cumulative Update or
Roll-up for IE7" as mentioned in PA Bear's post. The long-term fix in
Article 931657 seems to be the next service pack.
No real problem but a simple download would have avoided either calling MS
or waiting for the service pack, which I think is also Steve's point.
Roger

 

[PA Bear]

I looked for it but didn't see it in Article 931657
(http://support.microsoft.com/kb/931657). On the other hand it says "..we
recommend that you wait for the next service pack for Windows Internet
Explorer 7 that contains this hotfix" which sounded as though we could be
waiting some time.

It's not found in 931657, no, but that's what the IE team told me...and they
said I could tell /you/ and others here.

 

[Roger K]

It's not found in 931657, no, but that's what the IE team told me...and
they said I could tell /you/ and others here.

OK thanks for clearing that up - I'll look out for it in the updates.
Roger

 

[Frank Saunders, MS-MVP OE/WM]

They should provide a link to download it without having to call up for
the thing. Especially given the severity of the problem and the amount of
trouble it has caused people, as evidenced by the number of threads
dealing with this issue in these various newsgroups.

I've pretty much given up on what they "should" do. They pretty much ignore
us.

 

[Steve Cochran]

Looks that way.

Just a reflex on my part, I guess, that I'll have to work on controlling.

steve