Email Certificate Problems In Office Outlook 2003

[Andrew Hay]

Hello,
I am running Windows Xp Pro SP2, Pent 4, 512MB RAM.
I have installed Office 2003
At the end of last year I installed some email certificates from my bank (to
verify that emails are from my bank and not Phishing attempts). However,
after installing them, I had the following problem:
When I received an email from the bank, a window popped up titled:
Certificate Not Valid and it said that it was impossible to sign or encrypt
the message and to obtain a Digital ID.
It is though I am trying to send a signed or encrypted email. ( I do NOT
have any reason to send any!!)
After several weeks of chatting with the bank, which the problem was not
resolved, I installed the Service Pack 3 for Microsoft Office Outlook 2003
which resolved the problem.
But now, for some unknown reason (Automatic Office Update ? ), the problem
is back.
I have deleted, rebooted, and reinstalled the certificates but nothing :-(

How can I solve this problem of always being asked to get a Digital ID every
time my bank sends an email?

Thank you in advance for your help.

 

[Milly Staples [MVP - Outlook]]

Did you try contacting your bank again for this problem?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Andrew Hay asked:

| Hello,
| I am running Windows Xp Pro SP2, Pent 4, 512MB RAM.
| I have installed Office 2003
| At the end of last year I installed some email certificates from my
| bank (to verify that emails are from my bank and not Phishing
| attempts). However, after installing them, I had the following
| problem:
| When I received an email from the bank, a window popped up titled:
| Certificate Not Valid and it said that it was impossible to sign or
| encrypt the message and to obtain a Digital ID.
| It is though I am trying to send a signed or encrypted email. ( I do
| NOT have any reason to send any!!)
| After several weeks of chatting with the bank, which the problem was
| not resolved, I installed the Service Pack 3 for Microsoft Office
| Outlook 2003 which resolved the problem.
| But now, for some unknown reason (Automatic Office Update ? ), the
| problem is back.
| I have deleted, rebooted, and reinstalled the certificates but
| nothing :-(
|
| How can I solve this problem of always being asked to get a Digital
| ID every time my bank sends an email?
|
| Thank you in advance for your help.

 

[Andrew Hay]

Thank you for your reply.
Yes I have contacted my bank but they can't understand why this has happened
either. They have only suggested to uninstall the certificates, reboot and
reinstall.
I have done this several times.
If I delete the certificates I receive the message "There has been a problem
with the signature of the email."
Is there anyway out of this?

 

[Brian Tillman [MVP - Outlook]]

Yes I have contacted my bank but they can't understand why this has happened
either. They have only suggested to uninstall the certificates, reboot and
reinstall.
I have done this several times.
If I delete the certificates I receive the message "There has been a problem
with the signature of the email."
Is there anyway out of this?

When you get the original error about the certificate, what does it say is
wrong with the certificate? Do you have a "View Certificate" button you can
click? If so, examine the "Certification Path" tab. What do you see?