email address hyperlink not working in Word 2003?

G

Guest

The problem the user is facing is that they place their email address in the
body of a document and in doing so the email address does not create the
usual link to Outlook [opening a new email message,
mailto:[email protected]] instead this creates entry on the line looking
like this:
{HYPERLINK “mailto:[email protected]â€}
This entry does not allow for you to CTRL + click to generate a new email
message, if does nothing!!
If you cut and paste this: {HYPERLINK “mailto:[email protected]â€} into
a new Outlook email message it comes up with the link and the ability to
create the new message?
very confusing, any input welcome.
Thanks
BF
 

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