Elite Desktop Login XP Freeze

[Ant Man]

I have recently purcahsed a Microsfot Destop Elite
Wireless Keyboard and mouse set. I think it is an
excellent product if it didn't have the following fault.

This Fault incidentely seems to be on other newsgroups,
but no solutions have been found (Non Microsoft
Newsgroups).

When I log on to XP and it asks me for my login details
(Password etc) the mouse works fine, but as soon as i
press anything on the keyboard both periphals freeze. I
then have to restart the machine. This usually requires
several reboots until the keyboard is finally accpted, and
I can log on. Once i'm in it works like a dream!

I have the latest drivers!
I have tried the usb & Ps2 connections.
i have swapped keyboard and mouse round.
I ave tried changing the channel.
I have re installed it many times.
XP boots normally with a non wireless product!

Has anybody else experienced this?

How do I fix this problem????

 

[Ant Man]

Anyone? PLEASE HELP!!!!!!!!!

 

[Nathan McNulty]

Grab a regular Keyboard, unplug the wireless reciever, plug in the
regular keyboard, uninstall the MS Software, remove the devices from
Device Manager (Start-Run-Devmgmt.msc) if they are still there. Now
install the drivers from the link below, reboot, then plug in the
transciever, press the connect button on the reciever, then the connect
button on the mouse and keyboard.

http://download.microsoft.com/download/F/9/E/F9ED1BA8-4233-43C4-A915-8107CF84869A/ITP5_2Eng.exe
http://download.microsoft.com/download/7/C/0/7C07FB08-CA20-4405-B090-F4D1980DBB77/IP5_2Eng.exe

 

[Jason Tsang]

How are you hooking it up to your computer?
PS/2 or USB?

Try it in PS/2 mode.

You may also want to make sure you have the latest bios and motherboard
chipset drivers (and USB filter drivers if applicable) since the issue may
lie somewhere that is involved with your USB ports.

 

[Ant Man]

I appreciate the help but I have already stated I have
tried all the possible connwction combinations!!!!


Also I have tried uninstalling them completely! Any other
ideas???????

 

[Ant Man]

I have also tried the below
AAlso I forget to mention on a previous reply that I have
mostly tried the PS2 method anyway as it is my preferred
connection!

Grab a regular Keyboard, unplug the wireless reciever,
plug in the
regular keyboard, uninstall the MS Software, remove the
devices from
Device Manager (Start-Run-Devmgmt.msc) if they are still
there. Now
install the drivers from the link below, reboot, then
plug in the
transciever, press the connect button on the reciever,
then the connect
button on the mouse and keyboard.

http://download.microsoft.com/download/F/9/E/F9ED1BA8-
4233-43C4-A915-8107CF84869A/ITP5_2Eng.exe
http://download.microsoft.com/download/7/C/0/7C07FB08-
CA20-4405-B090-F4D1980DBB77/IP5_2Eng.exe

 

[Guest]

I have tried this again to the LETTER and still it is
doing the same thing. I think i am going to need a patch
of some description to fix this!

I am out of ideas?!

Why the keyboard and not the mouse?! The keyboard is
designed to work on the login in screen so whay doesn't?
Could this be linked to the problem the bluetooth
desktops have with not working in BIOS?!

 

[Ant Man]

Have tried this to the Ltter, as well as variations!!! I
need to try something I haven't mentioned!


Please Microsoft Release a patch!!! It is not just me
that is having this issue!

 

[Nathan McNulty]

Do you mean this is the Optical Desktop Elite for BlueTooth? There
should be no PS2 connector for BlueTooth models, only USB. If it is not
BlueTooth, then it is using a radio frequency (27 MHz I believe). You
need to press the connect button on the reciever, then both the keyboard
and mouse connect buttons right after that. I know it is working, then
freezing up. Here is what I would do:

I would back up all of my data, format the drive, and reinstall Windows.
Now try to set it up and see if it works. If it still refuses to
work, I would have the product replaced. There are a couple methods of
replacing the desktop set. First would be the place of purchase, the
other being directly through MS.

 

[Ulrich Lachmuth]

Hi Group,

Just a brief recapitulation of the problem. Yes, I'm another one,
just with a Logitech cordless optical desktop. And with XP SP2 -
and I strongly feel it is a bug in SP2 'cause everything went
just fine with XP SP1. The problem started the day I installed SP2

So I think it is not an option to have the desktop hardware
replaced but WinXP needs a patch (another one) to correctly work
with cordless input devices.

OTOH - I'm kinda delighted to read that it won't work even with a
MS product (somehow reminds me of OE which creates file formats
it is unable to read again ...)

Cheers,
Uli