e-mail forms


R. Timberlake

Created Outlook order form that users are able to select (New -> Choose form
-> Organizational Forms Library -> Select Form).

Problem 1 - When the user opens the new form and e-mails the order form to
the parts department, the user is not able to retrieve the form from the
"Sent Items" folder.

Problem 2 - When the parts department does a "Reply Allâ€, to notify that the
order request has been filled, the form is no longer displayed.

Any suggestions?

Sue Mosher [MVP-Outlook]

1) It's not the form that is mailed. The form is just a UI/code template. It's the item, a message, that is mailed. So, what exactly are the symptoms of not being able to retrieve the item from the Sent Items folder.

2) On the (Actions) page of the form design, what form is set for use with the Reply action? Maybe you need to change it.

R. Timberlake

Hi Sue,

Thank you for your response. Regarding problem 1, the symptom is that when
the user looks in her "sent items" folder the attachment request form is not

Regarding problem 2, under the form's "Actions" tab in the "Create Forms of
Type column the Reply, Reply to All, and Forward all are set to "Message".
I'll try changing "Message" to the form name.

Thanks again for your help.

Sue Mosher [MVP-Outlook]

1) Again, forms are never going to be among the Sent Items folder's items. Forms are published and reside in the forms libraries. Are you saying that no item was saved to the Sent Items folder at all? Or are you saying that the user opens the item, but doesn't see the custom form layout?

2) That explains the problem. If changing the reply form doesn't solve the problem completely, you might need to add code to the form's Item_Reply and ReplyAll event handlers to copy property values from the original item to the reply item.
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators

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