DVD Drive Not Recognized

[Jane W.]

I just got a new laptop and everything seems normal. However, when I open
the C: drive nothing appears for the CD/DVD drive that should be there. How
can I get Windows XP Pro SP-3 to recognize the CD?DVD drive? Thanks.

 

[Malke]

I just got a new laptop and everything seems normal. However, when I open
the C: drive nothing appears for the CD/DVD drive that should be there.
How can I get Windows XP Pro SP-3 to recognize the CD?DVD drive? Thanks.

Since this is a brand-new laptop it should work out of the box, including
seeing the optical drive. Unless you're leaving something out, like the
optical drive is a removal one or in a dock or the like, I'd contact the
laptop mftr.'s tech support immediately. Or take it back and get another
one. It's under warranty.

Malke

 

[Jane W.]

Since today is Memorial Day everyone is closed. I did look under Device
Manager and no CD/DVD drive shows. Under the C drive there are 10 folders
including PCCAM & PCMCIA. Am I missing a driver that should have been
installed?

 

[Jane W.]

I have found under Windows help & Suppport that the CD-Rom Drive is "Not
Installed". Can I install the CD-Rom drive which is physically installed?