DVD/CD drivers are missing or corrupted or something


G

Guest

*.- HJ3133V FNA365Y SCSI CdRom Device: Windows cannot load the device driver
for this hardware. The drvier may be corrupted or missing. (code 39)

*.- HL-DT-ST DVDRAM GSA-4084N ATA Device: Windows cannot load the device
driver for this hardware. The driver may be corrupted or missing. (Code 39)

2 Days ago i was able to used this device now a can not even play a music
CD...i hace tried unistalling the drivers, but when Vista restarts there is a
comment on the desktop bar that says: "Windows cannot load the driver please
check the manufacturer for a solution"...i have a HP Pavilion dv6174cl
Notebook. I "chated" to an online Hp technician, but the suggestions they
gave me did not worked at all.

PLEASE i need to find the drivers for this device...it´s urgent...
 
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D

dean-dean

I should add to my previous post that although the title of the article
doesn't include it, "You receive an 'error code 39' error message" is
mentioned in the article as a symptom of the problem.
 
G

Guest

Thanks Dean for your quick answer...by the way in using Vista Ultimate...you
know, i´ve tried that, with the Hp technician and it didn´t worked...i also
tried to look for the driver over the internet and it seems the device is too
new :-s ...HELP!!

Thanks againg...quick answer!!!
 
D

Don

jmurillo said:
*.- HJ3133V FNA365Y SCSI CdRom Device: Windows cannot load the device driver
for this hardware. The drvier may be corrupted or missing. (code 39)

*.- HL-DT-ST DVDRAM GSA-4084N ATA Device: Windows cannot load the device
driver for this hardware. The driver may be corrupted or missing. (Code 39)

2 Days ago i was able to used this device now a can not even play a music
CD...i hace tried unistalling the drivers, but when Vista restarts there is a
comment on the desktop bar that says: "Windows cannot load the driver please
check the manufacturer for a solution"...i have a HP Pavilion dv6174cl
Notebook. I "chated" to an online Hp technician, but the suggestions they
gave me did not worked at all.

PLEASE i need to find the drivers for this device...it´s urgent...

Are you saying that you have only one CD/DVD device? The error messages
above top imply that you have two devices, one SCSI and one ATA. This
is an important distinction.

Have you installed any software in the last two days? Installing
programs which are not Vista-ready often causes this kind of problem.
 
D

dean-dean

If it worked a couple of days ago, is System Restore an option, that is,
restoring to a point, say, 3 days ago?
 
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G

Guest

thanks Don for your answer...you are right, that message implies that i have
2 devices...but i do not...i only have one device DVD/CD burner with
lightscribe tech...it is really strange....yes i have installed some software
lately. This are the programs: HP Product Detection
BySoft FreeRAM 4.0
Windows Live Messenger
Adobe ShockWave Player
Adobe Flash Player
LimeWire PRO 4.12.3

The hp product detection and the bysoft software are the only ones
i installed within 2 days, but it was after the DVD/CD stopped working...

every software i have installed on my notebook is Vista Compatible...

i apologize for my bad english i´m a little bit out of shape hehe...
 
P

Peter Foldes

jmurillo

Here is the Code 39 fix. Read the Note below

Remove the Upperfilters and Lowerfilters values completely from the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

NOTE: If you are getting a code 39 message, it may be that additional third-party filter drivers were added to UpperFilters and LowerFilters values in addition to Adaptec filter drivers. In that case, you may try to remove the non-Adaptec filter drivers first, leaving the Easy Creator filters in place to see if the Code 39 goes away. If you still receive an error code 39, 32, or 31 message, remove the Upperfilters and Lowerfilters values completely in the preceding key.
 
P

Peter Foldes

dean-dean

Keep in mind that HP always uses the Native Adaptec drivers. Code 39 issue always goes back to the Adaptec drivers
 
G

Guest

thanks for your comment Peter but, that didn´t help at all...in fact i
recently saw that note in here
http://www.driverzone.com/forum/showthread.php?tid=147 ...that is another
story....but thanks

Thank you all for your comments, if you came up with a solution for this
problem please please tell me...Thanks again.

NOTE: the restore point didn´t worked :-s this is really strange
 
D

dean-dean

Code 39 may involve Adaptec:

http://support.microsoft.com/kb/270008

Or, it may not (Adaptec isn't mentioned):

http://support.microsoft.com/kb/314060

The first article has the caveat, "There may be other third party CD-Writing
Software that exhibit similar behavior. Some or all of these
troubleshooting steps can apply to them if they also add entries
under the UpperFilters or LowerFilters registry values...". The second
article, in essence, is the same article as the first, with "Adaptec Easy CD
Creator" changed to "DVD recording program".

In general:

http://support.microsoft.com/kb/310123

Posters in various forums across the internet, for quite some time now, have
had success with the solution Microsoft has offered for this error code, and
it oftentimes has nothing to do with Adaptec files, or the removal thereof,
on their system (Google "error code 39"). And, for some, too, the solution
hasn't worked. Given the fact that the OP has already stated that an HP
Technician had the OP try the same registry edit that I referenced, without
attaining a successful conclusion, the point has become moot, at least for
jmurillo.


dean-dean

Keep in mind that HP always uses the Native Adaptec drivers. Code 39 issue
always goes back to the Adaptec drivers
 
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P

Peter Foldes

Code 39 was always a HP DVD\CD ROM issue with their Adaptec software as far back as I can remember. It was first brought up with W95 and has been the same ever since.
 
G

Guest

Thank you all for the suggestions...i don´t know how but a restarted the
notebook with no more resources to try and by a miracle the driver
re-installed correctly...i really don´t know how that happened...hehe, but
now there ir another problem, the speakers, i can not ear any sound from
them, and the driver is ok...there is no problem with the driver...i have an
HP Pavilion dv6174cl and the sound device is Conexant High Definition Audio,
any suggestions????

Thank you all...i think it was all the things you suggested that make it
work again...

Thanks....
 
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