Drivers won't install

[Speedracer]

Still trying to get my HP 895 Cxi printer working. I have looked at other
posts but my problem is different. I tried installing a different printer
(Canon Pixma 6600) The computer recognizes it and begins installation of the
driver but before it completes the task the same error comes up as with the
HP " encountered an error". So I went into the control panel and manually
selected various printer drivers and tried to install them. None of them
worked. They all come up with the same error.
I am baffled as to whats happening. Did Vista not install properly?

 

[Tom Ferguson]

Is that the full and exact wording of the error message?

Tom
MSMVP 1998-2007

 

[Alan Morris [MSFT]]

this is one of those printers that has multiple drivers using the same
hardware ID. Did you get a prompt asking which of the 2 models you have?

Will the printer install if you run Add Printer as administrator

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Speedracer]

this is one of those printers that has multiple drivers using the same
hardware ID. Did you get a prompt asking which of the 2 models you have?

Will the printer install if you run Add Printer as administrator

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.




The complete message reads:

"The following hardware was not installed
HP Deskjet 895Cxi
An error ocurred during the installation of this device.
One of the installers for this device cannot perform the installation at
this time. "

There is another choice of a driver for another 895 model but it does the
same thing. Even if I try installing random drivers from the "Add Hardware"
in the control panel they all come up with this identical message.
Alan, what do you mean by using add printer as the administrator? Is this
not what I am doing by going into the control panel, choosing "add hardware",
selecting "printers" and manually choosing and installing them. I will admit
I am a bit computer illiterate and I do appreciate everyones input.

 

[Cal Bear '66]

To "Run as Administrator": Right click on the setup.exe (or install.exe) file,
and select "Run as Administrator" (also known as "Run Elevated").

Even though you are logged on as an administrator, you are actually an
"administrative user", and to run tasks as a true administrator, you must
perform the above procedure.


I Bleed Blue and Gold
GO BEARS!

 

[Tom Ferguson]

At this point, I would suggest backing up all your user files and, if
possible, taking a disk image or full backup. Then, I would use system
restore to set the system back to a date before the install failures began.
Next, I would try installing the printer again.

However, that is based on a guess as to the state of the system now rather
than any definite knowledge. It seems to be a Windows installer message and
appears whether it is the HP or Canon you try to install.

At any rate, I would first see what Alan might suggest next. Those of us who
think they know what they are talking about should at least listen to those
who actually do. ;-) He is busy, and if he has a life, possible he won't be
able to reply until early next week. <g>

Tom
MSMVP 1998-2007

 

[James]

Tom,

I read the posts on this newsgroup most every day in the hopes of finding a
solution to a problem I have with my old Epson CX6400, and have received
some pretty "wild" answers.

Today I read your post (below) and decided I'd like to live next door to
you -- would enjoy having you as a "neighbor" after you typed, "Those of us
who think they know what they are talking about should at least listen to
those who actually do.", in your last paragraph.

I would like to have your permission to send that "quote" out to everyone on
my e-mail list. I promise to only use your first name. The text of that
e-mail would read as follows:
-----
WORDS OF WISDOM

Those of us who think they know what they are talking about should at least
listen to those who actually do.

Tom (Microsoft Windows Printers Newsgroup)
12 January, 2008

 

[Tom Ferguson]

No problem. However, the thought is not totally original. Someone once said
that the art of originality consisted of remembering what was said but
forgetting who said it <g>

Tom

 

[Alan Morris [MSFT]]

I've never added a printer from the Hardware Wizard.

Open the Printers Folder

Select Add Printer (in the folder)
Right Click, Run as administrator

You will be prompted for elevation
Allow

Add local printer
Use an existing port
Select the USB00? port that should have been created when you plugged the
device to the USB port. If this is printing to LPT1 select the lpt port.
(Sorry I don't recall which interface the device has).

Select the HP driver from the manufacture model page.
I selected the DeskJet 895Cxi

Share the printer? You decide.

Print Test page Yes let's verify it works.


Let me know where along the path you experience a problem.

thanks


I am busy, but I come here to make a difference. I like to lend a hand and
even track down issues when you report them.



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Speedracer]

When I select Add Printer, I get this message:

"Windows can't open add printer. The local print spooler service is not
running. Please restart the spooler, or restart the machine."

Restarting the machine makes no difference.

 

[Tom Ferguson]

My earlier suggestion about backing up an doing a system restore was based
on the supposition/guess that the previous attempts might have left files on
the system that were now contributing to the problem. Driver problems can
cause the spooler to fail.

At this point, it might be worth forcing the spooler to start and then
trying an install. Since the underlying cause of the failure is undetermined
and likely remains, the service might either fail to start or immediately
fail. However, it's a low-cost venture.

One way to do that:

Go to Start Run and type
cmd
press enter

type

Net start spooler
Press enter.

Type exit

Try installing. Let us know.

Tom
MSMVP 1998-2007

 

[Speedracer]

Tom, If I did correctly this correctly this is the response from the system.
Title is C:\Windows\system32\cmd.exe

Prompt is C:\Users\Owners> net start spooler I pressed enter
Response was : System error 5 has occurred Access is denied
Did I follow your instructions correctly?

 

[Cal Bear '66]

Type cmd in the Start Search box above the Start Orb. When cmd.exe appears at
the top of the Start Menu, right click on it and select "Run as Administrator"
(Elevated). Then enter the spooler command.


I Bleed Blue and Gold
GO BEARS!

 

[Tom Ferguson]

Sorry. My bad. Forgot that this was Vista.

One method:

Go to Start All programs Accessories. Note the command prompt icon.
Right mouse click and choose Run as administrator from the context
menu. Click Continue from dialogue.

When the command window opens, enter the commands.


Let us know.

Tom
MSMVP 1998-2007

 

[Speedracer]

Cal Bear "66"'
Followed your instructions:
Message said: The Print spooler service is starting.
The print spooler service was started successfully.

I went back in to add printer in control panel
Same message came up: Windows can"t open add printer. The local print
spooler service is not running.

Any other suggestions?

 

[Speedracer]

Tom<
Tried your suggestion:
Said: Started successfully.
However, same as before, "add printer" message in control panel is the same
as before.

 

[Speedracer]

I don't know what happened to my last post?
I tried the last suggestion as administrator thru accessories. Message said
the spooler started successfully, however "add printer" gets the same message
as before.

 

[Tom Ferguson]

OK. Should have thought of this before. I would be useful to know if the
spooler service is still running after the attempt fails.

On way is to do it again and then repeat the first part-enter the commands
using the command processor and see if it tells you the spooler is being
started or is already running. Alternately, you can use Control Panel
Administrative Tools and check for the printer spooler under Services.
It can also be started or restarted there. Alas, I tend to forget about that
newer facility.

If the spooler is "falling over", I would now consider whether it is worth
while to see if anything here is useful
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

on the chance that there are remnants of previous install attempts causing
problems.

Tom Ferguson

 

[Speedracer]

I am starting to think that VISTA didn't load properly or is conflicting with
something else. We have an ATI graphics card which we are also having
problems with even after downloading the latest updates. The print spooler
will start but only only for a short time.