download.trojan

[Guest]

my com is infected with download.trojan virus. after i remove the virus windows explorer encountered a problem and needs to closed. Error signature-AppName: explorer.exe AppVer:6.02600.0 ModName: ~8776688170/tmp ModVer:0.0.0.0 Offset: 00003a6a. any idea how to recitfy this?

 

[Malke]

my com is infected with download.trojan virus. after i remove the
virus windows explorer encountered a problem and needs to closed.
Error signature-AppName: explorer.exe AppVer:6.02600.0 ModName:
~8776688170/tmp ModVer:0.0.0.0 Offset: 00003a6a. any idea how to
recitfy this?

Your computer is either 1) not completely clean; and/or 2) whatever
viruses you have/had damaged Windows files. To clean the computer, scan
with a current, installed antivirus using updated definitions. If you
are 100% sure the computer is clean, replace damaged Windows files by
putting your Windows XP cd in the drive and going to Start>Run and
typing "sfc /scannow" without the quotes.

Malke

 

[Guest]

----- Malke wrote: ----

tian_cai007 wrote

my com is infected with download.trojan virus. after i remove th
virus windows explorer encountered a problem and needs to closed
Error signature-AppName: explorer.exe AppVer:6.02600.0 ModName
~8776688170/tmp ModVer:0.0.0.0 Offset: 00003a6a. any idea how t
recitfy this

Your computer is either 1) not completely clean; and/or 2) whateve
viruses you have/had damaged Windows files. To clean the computer, sca
with a current, installed antivirus using updated definitions. If yo
are 100% sure the computer is clean, replace damaged Windows files b
putting your Windows XP cd in the drive and going to Start>Run an
typing "sfc /scannow" without the quotes

Malk
--
MS MVP - Windows Shell/Use
Elephant Boy Computer
www.elephantboycomputers.co
"Don't Panic!
what to do after scanning the protected files? Do i reboot? How do i replaced the demaged files using windows xp cd?

 

[Malke]

tian_cai007 wrote:

what to do after scanning the protected files? Do i reboot? How do i
replaced the demaged files using windows xp cd?

The System File Checker (sfc.exe) replaces the damaged files. Follow the
wizard. Yes, you should reboot.

Malke

 

[Guest]

----- Malke wrote: ----

tian_cai007 wrote

what to do after scanning the protected files? Do i reboot? How do
replaced the demaged files using windows xp cd

The System File Checker (sfc.exe) replaces the damaged files. Follow th
wizard. Yes, you should reboot


After sfc scan, there's no wizard or any sort to follow. There's no instruction to follow also. And there's no ibtruction to reboot. Last of all, it does not solve the problem( windows explorer shutting down)

Malk

 

[Malke]

tian_cai007 wrote:

After sfc scan, there's no wizard or any sort to follow. There's no
instruction to follow also. And there's no ibtruction to reboot. Last
of all, it does not solve the problem( windows explorer shutting
down).

Sorry to hear that. I spent 2 hours battling trojans on a client's
machine yesterday. Sometimes trojan/malware removal is a complicated
business. Unfortunately, without having your machine here where I can
see it, I can't really tell you what needs to be done. You probably
should take the machine to a professional (not a BestBuy or CompUSA
type of store). As an alternate, a great source of information about
malware removal is the forums on www.spywareinfo.com. Check them out
for more help.

Good luck,

Malke