Documents unavailable

[Guest]

Just updated ms office from word 2000 to 2003. When i try open any of my
word documents Word says the document is unavailable. when i close word, a
message comes up saying the file normal.dot already exists do i wish to save
it?? i then click cancel and try to close word again but this time theres a
message saying 'changes have been made that affect the global template,
Normal.dot, do you wish to save?'

There are NO normal.doc's when I search.
Ran Norton update.
There is no place to to disable office plug-in in Norton Anti-virus
Corporate edition (no options tab).
"Prompt to save Normal template" was never indicated with a check

Help!

 

[Suzanne S. Barnhill]

You *should* have "Prompt to save the Normal template" checked. But your
problem is with Norton:

Search for : officeav.dll

If you find it then go to Start/Run and run the following command:

regsvr32 /u "<path>\officeav.dll"

Here is a KB article that provides a few additional details. It does
not include information on Norton CE but it will contain additional
details on the unregister command if you need them:
http://support.microsoft.com/?kbid=329820

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[garfield-n-odie]

Disable the Office Plugin that comes with Symantec/Norton AntiVirus. See
http://support.microsoft.com/?kbid=329820 "How to use Office programs
with the Norton AntiVirus Office plug-in" for more information.

 

[Guest]

thank your for the response but your solution did not work......I received a
message saying "The specified module could not be found."
I also tried
regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
and
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"

with the same results.

In additon, now everytime I start Outlook (I've reverted back to the older
version) , Search and others , the Windows installer flashes many times.

Help??

 

[Graham Mayor]

Did you search the hard disc for officeav.dll or did you arbitrarily decide
it was in one of those folders?

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

 

[Guest]

This is the information given in the self help document:

http://support.microsoft.com/?kbid=329820

I tried the suggestions for all the versions.
Mindy

 

[Suzanne S. Barnhill]

I can only suggest that you try using a Windows search (over the entire C:\
drive) for officeav.dll.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Guest]

I've found it via search but now what do I do? Do I delete it entirely? It
asks what application to open it with. None work.
thanks,
Mindy
Also, now windows installed flashes when i open many programs.

 

[Graham Mayor]

You unregister it using the method already described, but substitute the
path to the folder that actually contains it and not some other folder.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>