disappearing sent items

[drew1r]

I've read through previously posted comments on this problem without reading
of an effective answer. I've been using Mail with my VISTA system with
McAfee installed without any problems for over a year. Just this week all
the sent items in my Sent folder have disappeared, even though properties
indicates that 825 items remain in this folder. I have already confirmed
that all the right options are selected to make all sent items go into this
folder and remain visible, as they have been doing up until this week. Mail
still goes out, but also remains listed in the outbox list, and when I click
to open a particular outbox item, I get the message that the contents of that
message cannot be found! Any suggestions? Thanks for any help.

 

[Frank Saunders MS-MVP IE,OE/WM]

I've read through previously posted comments on this problem without
reading
of an effective answer. I've been using Mail with my VISTA system with
McAfee installed without any problems for over a year. Just this week all
the sent items in my Sent folder have disappeared, even though properties
indicates that 825 items remain in this folder. I have already confirmed
that all the right options are selected to make all sent items go into
this
folder and remain visible, as they have been doing up until this week.
Mail
still goes out, but also remains listed in the outbox list, and when I
click
to open a particular outbox item, I get the message that the contents of
that
message cannot be found! Any suggestions? Thanks for any help.

While in Sent Items check View | Current View.
What is checked?

If you're read much of what you say, you should know not to use McAfee.

 

[Gary VanderMolen]

McAfee antivirus is among the top three troublemakers for Windows Mail.
Sometimes it takes a while before symptoms start showing.
The only way you can prove or disprove that McAfee is the culprit is to
uninstall it, followed by using their debris removal tool:
http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=1033

Another option is to upgrade to Windows Live Mail, which is more
resistant to the adverse effects of aggressive antivirus products:
http://get.live.com/wlmail/overview

In any case you must disable any antivirus email scanning, for the reason
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

 

[drew1r]

As I pointed out in the above text "Show all messages" is already checked and
has been showing properly for over a year.

Also, regarding McAfee it has allowed proper functioning for greater than a
year, and when I turn off the e-mail scanning function in McAfee it does
nothing to correct the problem. Are you really trying to say that despite
these 2 facts, McAfee is the problem and the software needs to be removed?
I'd rather not do this just speculatively and jettison the McAffe, and then
find that the same problem exists. Have you had direct experience of this
problem arising as the result of Mcafee after a problem free year, and then
its removal solving the problem? Thanks for taking the time to write and try
to help.

 

[Gary VanderMolen]

Yes, we've had many McAfee users post here with problems that
developed after many months of trouble-free use, and those problems
disappeared after McAfee was uninstalled. Why your reluctance to do
a test uninstall? I assume you can always reinstall McAfee if it turns out
not to be the culprit. A McAfee uninstall needs to be followed up
with their special debris removal tool:
http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=1033

Another option is to upgrade to Windows Live Mail, which is more
resistant to the adverse effects of aggressive antivirus products:
http://get.live.com/wlmail/overview

In any case you must disable any antivirus email scanning, for the reason
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

 

[drew1r]

I chose the upgrade to Windows Live Mail option which seems to have done the
trick, although I haven't been able to figure out how to import my contacts
list yet. Thanks so much for the advice.
I had been reluctant to uninstall the McAfee since it was a preinstalled
item and I don't have the oringinal for reinstallation. I guess too I'm
still skeptical that it would take so long to cause a problem . Thanks
again.

 

[Gary VanderMolen]

Good to hear your new WLM seems to be working properly.
WLM uses two different kinds of contacts, a non-synced set for times
when you don't want to use the Live ID login, and a set that is synced
with any one of your Hotmail or Live.com accounts. If interested in the
latter, post your request in the WLM newsgroup. To do a one-time import
of contacts from WM: in WLM click Contacts, press the Alt key to get the
File menu bar, File, Import, "Address book for current Windows user".

--
Gary VanderMolen, MS-MVP (Mail)

I chose the upgrade to Windows Live Mail option which seems to have done the
trick, although I haven't been able to figure out how to import my contacts
list yet. Thanks so much for the advice.
I had been reluctant to uninstall the McAfee since it was a preinstalled
item and I don't have the oringinal for reinstallation. I guess too I'm
still skeptical that it would take so long to cause a problem . Thanks
again.

 

[drew1r]

Thanks for the tip. I had already gotten advice to export the old contact
list to the desktop as a CSV file and then import from there, which also
worked. Thanks again.
drew1r

 

[Gary VanderMolen]

You're very welcome.

--
Gary VanderMolen, MS-MVP (Mail)

Thanks for the tip. I had already gotten advice to export the old contact
list to the desktop as a CSV file and then import from there, which also
worked. Thanks again.
drew1r

 

[casasouthard]

I have Norton, and I caN'T FIND ANY ITEMS IN THE SENT FILE. oops. They don't
always make it out either.. I have a new HP Pavillion, so I don't think I
need the upgrade. can you help?
thx

I chose the upgrade to Windows Live Mail option which seems to have done the
trick, although I haven't been able to figure out how to import my contacts
list yet. Thanks so much for the advice.
I had been reluctant to uninstall the McAfee since it was a preinstalled
item and I don't have the oringinal for reinstallation. I guess too I'm
still skeptical that it would take so long to cause a problem . Thanks
again.

 

[Gary VanderMolen]

Norton antivirus is among the top three troublemakers for Windows Mail.
The only way you can prove or disprove that Norton is the culprit is to
uninstall it, followed by using their debris removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Another option is to upgrade to Windows Live Mail, which is more
resistant to the adverse effects of overly intrusive antivirus products:
http://get.live.com/wlmail/overview

In any case you must disable any antivirus email scanning, for the reason
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm