direct x help, please please please

[Guest]

I have not been able to play dvds on my computer since i bought it a year ago. Every time i put in a dvd, a window pops up saying "Create Overlay failed. Lower screen resolution and color depth and try again." I've tried both those things, I've troubleshooted to no end and talked to numerous customer support people without success. Here's where I think the problem might lie...

My direct x diagnostics box has two Display tabs that look exactly alike, Display 1 and 2. On the first tab, the DirectX features (Direct Draw, Direct 3D and AGP...) are all enabled, but I can only test to see if the first two work (which they do). On the Display 2 tab, the first two features (Direct Draw Acceleration and Direct 3D Acceleration) do not work when I test them, and the third one (AGP Acceleration) says Not Available, as opposed to Enabled. This seems strange, no? Two tabs, showing the exact same thing, but one works and one does not.

I can't think of anything else that might be causing the problem, so if anyone out there has a suggestion on how to fix this, or on how to get my Intervideo Win dvd player to work, I'd really appreciate it.

Thanks
Lizaveta

 

[Microsoft Video Driver OCA Triage]

Lizaveta,
I would suggest downloading the latest driver for that video card. You
might have a driver that doesn't have overlays enabled or your video card
does not support overlays (unlikely but possible). If you don't know where
to find the latest driver please reply with the 'Name:' Listed in Display 1
of your dxdiag.

--
Thanks,
Lance Naugle
Microsoft Video Driver OCA Triage
(e-mail address removed)
* This posting is provided "AS IS" with no warranties, and confers no
rights.

I have not been able to play dvds on my computer since i bought it a year

ago. Every time i put in a dvd, a window pops up saying "Create Overlay
failed. Lower screen resolution and color depth and try again." I've tried
both those things, I've troubleshooted to no end and talked to numerous
customer support people without success. Here's where I think the problem
might lie...

My direct x diagnostics box has two Display tabs that look exactly alike,

Display 1 and 2. On the first tab, the DirectX features (Direct Draw,
Direct 3D and AGP...) are all enabled, but I can only test to see if the
first two work (which they do). On the Display 2 tab, the first two
features (Direct Draw Acceleration and Direct 3D Acceleration) do not work
when I test them, and the third one (AGP Acceleration) says Not Available,
as opposed to Enabled. This seems strange, no? Two tabs, showing the exact
same thing, but one works and one does not.

I can't think of anything else that might be causing the problem, so if

anyone out there has a suggestion on how to fix this, or on how to get my
Intervideo Win dvd player to work, I'd really appreciate it.