Different printer print problem

[Guest]

I test on a Laserjet 1200 but my user has an HP Officejet. The report loses
the first half of the first page, then prints the rest correctly. And when it
loses the first half, it goes halfway down the page to start printing in the
correct place!
I am developing in Access 2000 to be sure he can run on all of his
computers, but the specific computer failing has 2003.
Report has a lot of sub reports.
He has had the system for a few months, but this behavior just started.
Didn't make any signficant changes that I recall.

Thanks for any help!

Ron

 

[Al Camp]

Ron,
Is the user running 2003 on an XP system? If so, or even if not so... they probably
don't have the latest printer driver.
Use the web to download the latest driver for that model, and try that first.

He has had the system for a few months, but this behavior just started.
Didn't make any signficant changes that I recall.

Do you mean that this printer printed your reports OK for a while, but not now?

 

[Guest]

Yes the report has printed correctly all along until now.
Obviously that seems to make the report itself suspect but can't think what
I might have done to produce this behavior: just minor field adjustments. And
it still runs fine on my laserjet..

 

[Al Camp]

Have you tried your report on other printers beside yours and the users?

Have you created any other reports for this user... do they print OK, or do all reports do
this? If not, dummy up another report with just a header and some labels, and try that.

I don't think the problem is in your report, but rather with the XP/printer driver. It's
appears to be a classic case of misinterpreting a printer setup command that causes a half
sheet feed. Often, you'll also see some whacky characters print on the first line, just
before the sheet feed.
Some one probably changed something, or perhaps a recent update/patch to the XP system has
made a change. I take it you've checked all the printer settings... tray, paper size,
etc... (tweak everything you can to see if you can make any difference.

I'd also try de-installing the printer software, delete the printer from Windows, Power
off/on the system, and reinstall everything. But, even though it printed OK before...
check for the latest driver anyway.