Different From Addresses?

L

Linn Kubler

Hi,

We are using Outlook 2003 with Exchange 2003 backend. We want to send out
an survey email message but we want the return email address and the from
address to be generic, not user specific. For example, if I were to send an
email it would look like it came from (e-mail address removed) what we want is for
the message to say it was from (e-mail address removed) and not have my name
reflected in the addressing at all.

I've found one way to do it but it's causing us problems, that was to create
a second email account, pop3, and I used a test user account for the login
credentials. But now we find that every message sent to that test user
account gets downloaded from the test user mail box to my mail box. If I
change it to use my login information it downloads everything in my in box,
duplicating them all.

There has got to be a better way to do this, any suggestions?

Thanks in advance,
Linn
 
R

Roady [MVP]

As you have Exchange, simply create an additional mailbox with that address,
assign permissions to yourself so you can access it and provide Send As
permissions. This all needs to be done at server level so ask your mail
admin if you don't have access to it.

You really shouldn't start creating workarounds with POP3 accounts when you
have an Exchange server. It usually means that you are on the wrong track
;-)
 
L

Linn Kubler

Roady,

Thanks for the prompt response. Obviously I don't have much experience with
these tools. I am the mail administrator but I'm not sure how to create a
mail box in Exchange without creating a new user, can you get me started in
the right direction? Do I do this from within the Exchange System Manager
or Active Directory Users and Computers?

Thanks,
Linn
 
R

Roady [MVP]

All mailboxes in Exchange 2003 are related to an Active Directory user
object and each object can only contain 1 mailbox.
So indeed, you need to create an additional user. You can disable this user
for interactive logon to Windows though or simply give it a very long and
very complex password; you won't need that anyway.

For Exchange 2003, you pretty much control mail box creation and settings
from Active Directory only so make sure you have Exchange tools for Active
Directory installed when you are not doing this on the Exchange server
itself or no Active Director maintenance tools are installed on the Exchange
server.

In AD U&C make sure you enabled to see the Advanced Settings via the View
menu. Now when you open the AD user object you'll see the permissions tab
where you can provide full mailbox access and Send As permissions.

I'm doing this by heart now as I currently don't have access to an Exchange
2003 server so the exact naming could be a bit off but the above pretty much
explains the trick to get access to everything and where to look ;-)
 
L

Linn Kubler

Ok, cool, I did find an article on the internet that describes generally
what you said here. So I created my user account and mail box, I went into
the properties and under Security I added my user name and in addition to
the default rights I also checked Receive As and Send As.

Next I went into Outlook and selected File|Open|Open Other User's Folder,
typed in the user name and clicked OK and got the following message: Unable
to display the folder. The Inbox folder could not be found.

I sent a test message and it didn't bounce back so I tried again, same
results. The Exchange System Manager shows the mailbox exists and there's
one message. What did I miss or doing wrong?

Thanks,
Linn
 
R

Roady [MVP]

It should work, but with Exchange 2003 changes are not applied directly;
some could take a maintenance cycle. Usually this is the same cycle as when
the Offline Address Book gets updated. Once that has also been downloaded by
the client, there is nothing that could interfer if you have set the correct
permissions.
 
L

Linn Kubler

Damn, I'm stuck then cause I can't get it to work. To open the inbox folder
I select the name from the Global Address List, so it's showing up there.
The only other thing I can think of is to login on a computer as that user
and run Outlook and set the permissions directly on the folder. I know that
will work but then I don't know how to send email as that user from my
account. But I was under the impression that this could be done from active
directory and not make the actual user do it.

Maybe someone else who has access to a 2003 Exchange system will look at my
procedure and see where I went wrong. I must be missing something.

Thanks,
Linn
 
R

Roady [MVP]

When you open the user object from AD U&C, select the Exchange Advanced tab
and then click Mailbox Rights. Here you'll have to add yourself and select
Full Mailbox Access. When you have done that, you did it correctly.
 
D

Duncan McC

As you have Exchange, simply create an additional mailbox with that address,
assign permissions to yourself so you can access it and provide Send As
permissions. This all needs to be done at server level so ask your mail
admin if you don't have access to it.
Click to expand...

Cool info on that Roady, thanks. But, this would require additional
CAL's - so I'm wondering, can the same thing be done by creating a
Contact, rather than a whole new User account?
 
R

Roady [MVP]

No, it won't require you to buy additional CALs as CALs are assigned to a
physical end-user and not to a mailbox or an Active Directory user object.

You can indeed also create an Active Directory Contact object and have that
forward to an internal mailbox. You can set Send As permissions on a Contact
as well. Using a mail enabled distribution list can in some cases be more
flexible (like forwarding it to multiple mailboxes)
 
L

Linn Kubler

Ok, I let this sit over the weekend, by now a maintenance cycle must have
completed but it's still not working. Wondering if I set something up wrong
I did a little searching and found the following article:

http://telnetport25.wordpress.com/2...ssigning-permissions-to-additional-mailboxes/

Followed it to the best of my ability and now I get a message: "Unable to
display the folder. Microsoft Office Outlook could not access the specified
folder location." I posted a message to the author but have not yet
received a reply. I'm open to suggestions.

Thanks,
Linn
 

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