dglxasset message using PowerPoint

[BillT]

User is getting the message "dglxasset" when trying to
use MS PowerPoint Clip Art feature.

 

[B]

Hi Bill,

I did a google search on 'dglxasset' and the links suggested this:

"I fixed it. Try this--open Word, and click tools. Choose Options. In File
Location you must change the clipart location to cagcat10. Let me know if
that works!"
http://www.mytechsupport.ca/support/topic.asp?TOPIC_ID=1733

B
===============
Please spend a few minutes checking out www.pptfaq.com This link will
answer most of our questions, before you think to ask them.

Change org to com to defuse anti-spam, ant-virus, anti-nuisance
misdirection.

 

[Bill]

Hey B,

Thanks for the response, I did check that out this morning
and tried it, from "kristins1877" the only problem is when
I tried that the clipart location has nothing in that
particular field. The other concern about that is I don't
understand why when you have an issue with PP would you go
to Word to resolve that issue. Could you instruct me about
how I might be able to make this work

Thanks again,

Bill T.

 

[B]

OK, let's go back and get some basics.

What version of PowerPoint?

The reason that Word may be involved is that it is an Office application.
They all "work together".

B
===============
Please spend a few minutes checking out www.pptfaq.com This link will
answer most of our questions, before you think to ask them.

Change org to com to defuse anti-spam, ant-virus, anti-nuisance
misdirection.

 

[BillT]

Thanks to everyone for the follow-up.

User is using the following:

Win XP Professional
Win Office 2002 w/SP2

It was resolved by clearing the Temporary Internet Files
of Internet Explorer(Tools, Internet Options,Temporary
Internet Files under the General tab).

Thanks for all the help, BillT!!

 

[B]

I had not heard of the temp files causing that error before. Thank you for
posting back to let the NG know. I'll add it to my "that's weird ..." list.

B