Detection Good, Removal No Good

[Joe Regester]

I am seeing problems with the software having problems in
the removal routine.
It detects (correctly) CoolWebSearch (CWS) but cannot
remove it.
SpySweeper finds CWS and successfully removes it where
AntiSpyware doesnt.
Whats up with that?

 

[Andre Da Costa]

Try removing it in safe mode:
Open up the application | click spyware scan | click scan options | under
run scan now, click "Full system scan" | Then click "Scan driver/folders" |
to the right of that is a folder with blue "dots" next to it, click those
dots. This will open a map of your connected hard drives, select which
drives you want scanned, click "Ok", then run the scan.