desperate!

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  • Start date Start date
G

Guest

I have spent many MANY hours trying to fix what seems like it should easy
problem since I am sure it has been encountered by many in the past. However,
it is virtually impossible to get a helpful solution let alone figure out
where to even find a place to ask the question.
I have had 2 replies back from the help form I submitted, however, I can not
reply back to them to say that NONE of their solutions worked.

(please do not just tell me that this is not the "appropriate" place to post
this. Please give me a REAL link or real information. Sending me to the
microsoft newsgroups page gets me nowhere. i have no idea where to begin and
this is adding to my frustration and irratation.)

HERE IS THE PROBLEM:
when i reply to or make a new email message i get an tiny ! inside a
triangle at the bottom left of the page. It says "done but with errors on
page" or just “done†with the tiny !, when I try to reply to an e-mail.
When this happened a couple of weeks ago, i shut down my internet connection
and turned it back on again. THis solved the problem. However, this time and
for the last 24 hours or so, I can not fix it.
It will send but my text is missing from a sent message...I sent myself a
test e-mail and it came through but with no text.
when i sent a test msg to myself AND saved a copy all that came up in the
message area was: <html><div style='background-color:'></div></html>
 
nadine said:
I have spent many MANY hours trying to fix what seems like it should easy
problem since I am sure it has been encountered by many in the past.
However,
it is virtually impossible to get a helpful solution let alone figure out
where to even find a place to ask the question.
I have had 2 replies back from the help form I submitted, however, I can
not
reply back to them to say that NONE of their solutions worked.

(please do not just tell me that this is not the "appropriate" place to
post
this. Please give me a REAL link or real information. Sending me to the
microsoft newsgroups page gets me nowhere. i have no idea where to begin
and
this is adding to my frustration and irratation.)

HERE IS THE PROBLEM:
when i reply to or make a new email message i get an tiny ! inside a
triangle at the bottom left of the page. It says "done but with errors on
page" or just "done" with the tiny !, when I try to reply to an e-mail.
When this happened a couple of weeks ago, i shut down my internet
connection
and turned it back on again. THis solved the problem. However, this time
and
for the last 24 hours or so, I can not fix it.
It will send but my text is missing from a sent message...I sent myself a
test e-mail and it came through but with no text.
when i sent a test msg to myself AND saved a copy all that came up in the
message area was: <html><div style='background-color:'></div></html>
Click to expand...

Hello

Are the email program settings correct, specifically the
smtp server url and the send options (text, html) ok?

Perhaps reinstalling the email program would fix it,
eg for Outlook Express, reinstall IE
 
nadine said:
I have spent many MANY hours trying to fix what seems like it
should easy problem since I am sure it has been encountered by many
in the past. However, it is virtually impossible to get a helpful
solution let alone figure out where to even find a place to ask the
question.
I have had 2 replies back from the help form I submitted, however,
I can not reply back to them to say that NONE of their solutions
worked.

(please do not just tell me that this is not the "appropriate"
place to post this. Please give me a REAL link or real information.
Sending me to the microsoft newsgroups page gets me nowhere. i have
no idea where to begin and this is adding to my frustration and
irratation.)

HERE IS THE PROBLEM:
when i reply to or make a new email message i get an tiny ! inside a
triangle at the bottom left of the page. It says "done but with
errors on page" or just "done" with the tiny !, when I try to reply
to an e-mail.
When this happened a couple of weeks ago, i shut down my internet
connection and turned it back on again. THis solved the problem.
However, this time and for the last 24 hours or so, I can not fix
it.
It will send but my text is missing from a sent message...I sent
myself a test e-mail and it came through but with no text.
when i sent a test msg to myself AND saved a copy all that came up
in the message area was: <html><div
style='background-color:'></div></html>
Click to expand...

(1) what email application?
(2) what have you tried to fix it - even if it did not work - tell us.
(3) what is your normal computer maintenance like?
 
Nadine

How about telling us what email programme and version you are attempting to
use!

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
I am using hotmail.

Besides rebooting, defraging, dumping programs (i was desperate) I have done
the following steps sent to me by hotmail staff.
1. Optimize Internet Explorer and reset your default browser settings

Note: If you are using a browser other than Internet Explorer, please
consult the Help files for that program or contact the manufacturer for
steps to
optimize your Internet browser.
A.Launch Internet Explorer, click the Tools menu, and click Internet Options

B.On the General tab, click Delete Cookies and then click OK .
C.On the General tab, click Delete Files, and make sure the box labeled
Delete all offline content is checked. Click OK.. Depending on the number of
files you have in this folder it may take
several minutes to complete.
D.Click the tab labeled Advanced and then click the Restore Defaults button
just above the Apply button at the bottom of the dialog box.
E.
a.Click the tab labeled Security and click the Trusted Sites icon.
b.Click the Sites button and uncheck the box starting with Require server
verification (https: ) for all sites in this zone, at the bottom of the
dialog.
c.In the text box labeled Add this Web site to the zone:, type*.hotmail.com
and then press the Add button. Do the same for *.passport.com, and
*.msn.com and then click OK. You will know you successfully added the
sites because you will see them appear in the box below labeled Web sites:.
If you receive a Trusted sites error message, please double check the
spelling of your entry.
d.Make sure the security settings for Trusted Sites is set to the default
level by clicking the Default Level button. Repeat these steps for the
Internet
zone and the Restricted zone.

F.Note: If you are using Internet Explorer 5.5 or earlier, the following
options will not be available to you.
a.Click the tab labeled Privacy and click the Sites button.
b.In the text box labeled Address of Web site, type hotmail.com and click
Allow.
c.Repeat step b. for passport.com and msn.com. You will know you
successfully added the sites because you will see them appear in the box
labeled Managed Web sites. Click OK.

d.Make sure the privacy settings are set to the default level by clicking
the Default button.

2. Reregister the files that you must have to run scripts on the page:
a. Click Start, click Run, type Regsvr32 urlmon.dl, and then click OK
b. Click OK when you see the message "DllRegisterServer in urlmon.dll
succeeded"

3. Install the latest version of the Java Virtual Machine:
a. To download the latest version of the Java Virtual Machine, visit the
following Web site
Sun Microsystems Web site: http://www.java.com. (Microsoft does not
make any warranty regarding this 3rd party product)
i. Click "Java Software Download"
ii. Click "Download Now"
iii. Click "Begin Download"
b. Restart Internet Explorer.
c. On the Tools menu, click Internet Options.
d. Click the Advanced tab.
e. Under Browsing, clear the Enable third-party browser extensions
(requires restart) check box.
f. Restart Internet Explorer. If the problem is not resolved, go to step g.
g. Restart Internet Explorer.
h. On the Tools menu, click Internet Options.
i. Click the Advanced tab.
j. Under Browsing, select the Disable Script Debugging (Internet Explorer)
check box, and then click OK.

4. Disable the option in your antivirus program that scans Temporary
Internet Files and Download
Program Files folders (if it is available). Consult your antivirus
software documentation to perform this action or contact the manufacturer
of the software

AND...

I. Please click your browser's "Refresh" button (or simultaneously press on
"Ctrl" and "F5" keys on your keyboard).

II. Clear your browser's cache or temporary Internet files.

1. From the "Tools" menu, select "Internet Options"
2. On the "General" tab, under "Temporary Internet files", click on "Delete
Cookies" then click on "OK"
3. Click on "Delete Files". Put a checkmark on the "Delete all offline
content" checkbox, and then click on "OK".

III. Set your browser to check for newer versions of stored pages.

1. From the "Tools" menu, select "Internet Options"
2. On the General tab, click "Settings"
3. Under "Check for newer versions of stored pages", select "Every visit to
the page"
4. Click "OK".

IV. Check your browser's cookies setting if it includes Hotmail.

1. In Internet Explorer, click the "Tools" menu
2. Select "Internet Options"
3. Click the "Privacy" tab
4. Click the "Edit" button
5. Type the domain "hotmail.com" into the "Address of Web site" box and
click the "Allow" button
6. Repeat step 5 for the domains msn.com and passport.com
7. Click the "OK" button to accept the changes.

To verify your Windows Update version:

1. Click "Help" and then select "About Internet Explorer."
2. Look for "Update Versions" in the pop-up message that will open.
Version: 6.0.28000.1106.xpsp1_gdr.040517-1325
Cipher Strength: 128-bit
Product ID: xxxxx-xxx-xxxxxxx-xxxxx Updated
Versions:;SP1;Q823353; Q832894

After you have enabled your cookies, please reload your browser by clicking
on the "Refresh" button.

V. Lower your Security settings.

1. On the "Tools" menu, click "Internet Options"
2. Click "Security"
3. Click "Default Level"
4. Verify that the slider is set to "Medium". If it is not, move the slider
to "Medium" by clicking on it and moving your cursor to the appropriate
direction.
5. Click "OK".

VI. Reset all ActiveX settings to default.

1. From the "Tools" menu, select "Internet Options"
2. On the "Security" tab, select "Internet"
3. Click the "Custom Level" button
4. Click "Reset" under "Reset custom settings" section
5. Click "Yes" when asked "Are you sure you want to change the security
settings for this zone?"
6. Click "OK" to apply the changes.

VII. Update your browser by including the following "dll" files

1. Click "Start", and then click "Run"
2. Copy the exact command below (take note of the spaces and spelling) and
paste it in the "Open" box: %windir%\system32\regsvr32 urlmon.dll
wintrust.dll scrrun.dll
3. Click "OK"
4. You will see three pop-windows (e.g. DllRegisterServer in urlmon.dll
succeeded.) that state that the commands were executed successfully. Please
click "OK".

Note: The pop-windows may take several second to appear. Please wait to
receive all three messages before you continue.

VIII. Download the latest update of Internet Explorer from the following
website and install it on your system:

http://windowsupdate.microsoft.com

IX. Please try using any of the free spyware or adware detection tools that
can be found on the Internet to check your system for spyware or adware.

To learn more about spyware, how it affects your computer, and how to remove
it, please visit:
http://www.microsoft.com/athome/security/spyware/spywarewhat.mspx

To download a free and effective tool for removing spyware and adware,
please go to this site:
http://www.microsoft.com/athome/security/spyware/software/default.mspx

You can also try the free detection tool at: www.spychecker.com

If you still encounter the same issue after performing the steps I gave you,
please restore your browser's default settings and contact us again so that
we can continue to work with you until this issue is resolved.

To restore your browser's default settings:

1. In Internet Explorer, in the "Tools" menu, click "Internet Options"
2. Click "Programs"
3. Click "Reset Web Settings"
4. Select the "Also reset my home page" check box
5. Click "Yes"
6. Click "OK".
 
WRH said:
Hello

Are the email program settings correct, specifically the
smtp server url and the send options (text, html) ok?

Perhaps reinstalling the email program would fix it,
eg for Outlook Express, reinstall IE
Click to expand...

Thank you WRH,
How do I check : smtp server url and the send options (text, html)?
Also, how do I reinstall IE? And are there risks? Will I lose information by
uninstalling first? Where do I find IE to reinstall after I uninstall it?
Thanks again,
Nadine
 
nadine said:
I am using hotmail.

Besides rebooting, defraging, dumping programs (i was desperate) I
have done the following steps sent to me by hotmail staff.
Click to expand...
<snipped>

Download, install and use Firefox.
 
If you double-click on the little yellow triangle with the ! in it, will
bring up a bigger box that allows you to view the actual error message.
 
Thank you Stanley!
I did get firefox, it works. Wierd thing is...
I can now use my hotmail through explorer again!
After doing all those steps, defraging, rebooting over and over...It
seemingly "fixed itself" over night.
SHEESH!
Thanks again for the firefox info, I am keeping that in my unused icons
folder (you NEVER know)
Sincerely,
nadine
 
THanks for the advice! I never realized that.
Wierd thing is...the problem seems to have " fixed itself". After I did all
those steps, defragged, rebooted etc with no luck....I left it alone
overnight and now it works ! ?
nadine
 
nadine said:
Thank you WRH,
How do I check : smtp server url and the send options (text, html)?
Also, how do I reinstall IE? And are there risks? Will I lose information
by
uninstalling first? Where do I find IE to reinstall after I uninstall it?
Thanks again,
Nadine
Click to expand...

IFyou are using Outlook Express....

To confirm what SMTP server you are using, select menu Tools->Accounts ,
select the Mail tab, highlight your account and select Properties then
Servers tab. Verify that the SMTP server is correct (contact your ISP if
necessary)

To check if you are sending text or HTML, select menu Tools->Options Send
tab.

To reinstall IE, browse to microsoft, search for the latest version of IE,
download and install.

I believe there are options to retain your current mailbox but
you may lose all your current mail and address book contents
as well as browser favorites if you reload IE
 

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