Desktop Problems Following Reboot

[Stuart]

Here is a problem that I hope someone will be able to help me with .
Earlier this eveining after installing a programme.Roxio's Video Wave
Movie Maker I rebooted as requested and when it restarted it went through
the usual motions,then the "welcome" screen and the desktop appeared but
it went no further -absolutely no icons are on the destop .I managed to
get in to Agent by going via Task Manager / New Task and opening my C
Drive and opening Internet Explorer which brought up my Internet
Connection box. So how do I get the icons restored ,guys .??? I am ,of
course ,using Windows XP
Stuart

 

[Chris Lanier]

Please post back here with info if this helped or not.

There is a very good chance this is being caused by a virus.

Reboot Windows XP into Safe Mode
--How to start Windows XP in Safe mode--
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001060608000039

1) Goto Start>>Run>>Type "regedit"
2) Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run and delete
"Explorer %SYSTEM%\Explorer.exe"
3) Reboot your PC as normal.

If that doesnt work...

Reboot Windows XP into Safe Mode
--How to start Windows XP in Safe mode--
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001060608000039

1) Open My Computer and navigate to C:\Windows\System32. Search in the
System32 directory for "explore.exe" or "explorer.exe" If the file exists
delete it.
2) Goto http://housecall.trendmicro.com/ and scan your either system for
virus.
3) Reboot your PC.

NOTE: Do NOT delete "explorer.exe" from your C:\Windows directory!

You may try the following if you don't boot into Safe Mode.

1) Press CTRL+SHIFT+ESC
2) Goto the Applications Tab
3) Click New Task...
4) Type "C:\Windows\explorer.exe", hit Enter
5) Open My Computer and navigate to C:\Windows\System32. Search in the
System32 directory for "explore.exe" or "explorer.exe" If the file exists
delete it.

NOTE: Do NOT delete "explorer.exe" from your C:\Windows directory!

Also try a virus scan to clean things up.
1) Open Internet Explorer
2) Goto http://housecall.trendmicro.com/ and scan your either system for
virus.
3) Reboot your PC and see if you now have a desktop.

If that doesnt work goto...
Line 195 "Restore Desktop Icons and Taskbar"
http://www.kellys-korner-xp.com/xp_tweaks.htm

Run the VBS script and then reboot your PC.

---If none of the above help i would suggest trying a repair install of
Windows XP.---

How to Perform a Windows XP Repair Install
http://www.michaelstevenstech.com/XPrepairinstall.htm

----More Help for No Desktop/No Taskbar----

W32.Aplore Removal Information
http://securityresponse.symantec.com/avcenter/venc/data/[email protected]

W32.HLLP.Handy Removal Information
http://securityresponse.symantec.com/avcenter/venc/data/w32.hllp.handy.html

Taskbar Is Missing When You Log On to Windows
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q318027

 

[Kelly]

Hi Stuart,

Repair/Customize Desktop, Quick Launch, Taskbar and Notification Area
http://www.kellys-korner-xp.com/taskbarplus!.htm

 

[Stuart]

Please post back here with info if this helped or not.

There is a very good chance this is being caused by a virus.

Reboot Windows XP into Safe Mode
--How to start Windows XP in Safe mode--
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001060608000039

1) Goto Start>>Run>>Type "regedit"
2) Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run and delete
"Explorer %SYSTEM%\Explorer.exe"
3) Reboot your PC as normal.

If that doesnt work...

Reboot Windows XP into Safe Mode
--How to start Windows XP in Safe mode--
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001060608000039

1) Open My Computer and navigate to C:\Windows\System32. Search in the
System32 directory for "explore.exe" or "explorer.exe" If the file exists
delete it.
2) Goto http://housecall.trendmicro.com/ and scan your either system for
virus.
3) Reboot your PC.

NOTE: Do NOT delete "explorer.exe" from your C:\Windows directory!

You may try the following if you don't boot into Safe Mode.

1) Press CTRL+SHIFT+ESC
2) Goto the Applications Tab
3) Click New Task...
4) Type "C:\Windows\explorer.exe", hit Enter
5) Open My Computer and navigate to C:\Windows\System32. Search in the
System32 directory for "explore.exe" or "explorer.exe" If the file exists
delete it.

NOTE: Do NOT delete "explorer.exe" from your C:\Windows directory!

Also try a virus scan to clean things up.
1) Open Internet Explorer
2) Goto http://housecall.trendmicro.com/ and scan your either system for
virus.
3) Reboot your PC and see if you now have a desktop.

If that doesnt work goto...
Line 195 "Restore Desktop Icons and Taskbar"
http://www.kellys-korner-xp.com/xp_tweaks.htm

Run the VBS script and then reboot your PC.

---If none of the above help i would suggest trying a repair install of
Windows XP.---

How to Perform a Windows XP Repair Install
http://www.michaelstevenstech.com/XPrepairinstall.htm

----More Help for No Desktop/No Taskbar----

W32.Aplore Removal Information
http://securityresponse.symantec.com/avcenter/venc/data/[email protected]

W32.HLLP.Handy Removal Information
http://securityresponse.symantec.com/avcenter/venc/data/w32.hllp.handy.html

Taskbar Is Missing When You Log On to Windows
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q318027

news:[email protected]...

Hi Chris ,Thx for your help and the links which I had a look at . I
couldnt see the file explore or explorer.exe mentioned as possibly being
in C:\windows\System 32 but what appears to have solved the problem is
going in to Task Manager and stopping explorer.exe and a few minutes after
all the icons/taskbar and start menu appeared .Hope they stay next time I
reboot. At least I now know how to get connected and get in to mail,ng's
etc even if the route is rather tortuous .

Any idea what might have caused this ??

When searching around I did find something . I noticed that when I
rebooted yesterday a new screen came up which showed my name on the screen
as account holder and I had to click that before it went on to the
desktop. I went in to Control Panel/User Accounts and as well as my own
account and an unused guest account there was another one and I did not
recognise the name used,unless it was the guy who built the pc so I
deleted it anyway.
thx again
Stuart