B
Bill LaFleur
People,
My girlfriend's Dell Inspiron 8100 recently died. I wiped the hard
drive clean and installed Windows XP Professional. Something is wrong.
Here are the symptoms:
1) I go to Windows Update and it keeps giving me a message that there
is "new windows update software required". I click the button to
"update now", the window flashes "windows update is downloading and
installing the required software" and goes back saying "new windows
update software required". I can hit that "update now" button over and
over again, but nothing [as far as I know] gets installed. At that
point if I close Internet Explorer the Dell freezes and is completely
unresposive except for powering down. On rare occasions it doesn't
freeze.
2) Most of the time that I do a restart or shutdown, it gets to the
Windows page with the "Logging off..." message and freezes. This
happens 90% of the time.
3) I went to Yahoo's site to get her Yahoo/SBC dialup and figured I'd
check the demo. A few seconds into starting the Flash movie it
freezes.
4) I can bring up Internet Explorer and surf around for quite a while,
then suddenly it freezes.
5) Yesterday I booted it and left it running, doing nothing at all,
for a couple hours. No freeze.
I've installed Security Update for XP KB823980 and the Blaster Removal
patch but that's done no good.
I can't figure out what the common thread is! Must be something wrong
with Windows but I can't figure out what. I've been to Dell's site but
there's nothing like this mentioned. And Microsoft doesn't seem to
have anything but security patches, which I don't believe is the
problem.
Help?
Bill
My girlfriend's Dell Inspiron 8100 recently died. I wiped the hard
drive clean and installed Windows XP Professional. Something is wrong.
Here are the symptoms:
1) I go to Windows Update and it keeps giving me a message that there
is "new windows update software required". I click the button to
"update now", the window flashes "windows update is downloading and
installing the required software" and goes back saying "new windows
update software required". I can hit that "update now" button over and
over again, but nothing [as far as I know] gets installed. At that
point if I close Internet Explorer the Dell freezes and is completely
unresposive except for powering down. On rare occasions it doesn't
freeze.
2) Most of the time that I do a restart or shutdown, it gets to the
Windows page with the "Logging off..." message and freezes. This
happens 90% of the time.
3) I went to Yahoo's site to get her Yahoo/SBC dialup and figured I'd
check the demo. A few seconds into starting the Flash movie it
freezes.
4) I can bring up Internet Explorer and surf around for quite a while,
then suddenly it freezes.
5) Yesterday I booted it and left it running, doing nothing at all,
for a couple hours. No freeze.
I've installed Security Update for XP KB823980 and the Blaster Removal
patch but that's done no good.
I can't figure out what the common thread is! Must be something wrong
with Windows but I can't figure out what. I've been to Dell's site but
there's nothing like this mentioned. And Microsoft doesn't seem to
have anything but security patches, which I don't believe is the
problem.
Help?
Bill