Dell Dim 8300 Freezes in Standby Mode

C

Charliec

I have a bit of a problem. I have my Dell Dim 8300 set to go into
Standby Mode when idle for 30 minutes. Most of the time, it wakes up
fine when I click the mouse or hit a key on the keyboard. Lately,
sometimes it will not wake up and I have to do a hard boot to get it
back up.

I'm running WinXP SP3 with all the latest updates. Anyone has
experienced this have a possible solution to it. Would appreciate any
advice to heal this. If you need more information, please let me
know.

I'm also going to post a message in the Dell Computer Newsgroup, but
wanted to try here as well.

Thanks
Charliec
******************************************************
Charliec
 
M

MowGreen [MVP]

If Standby Mode has had this issue all along then suggest you visit
Dell's site to see if updated video display adapter drivers are available.
If this issue started occurring *after* installing a newer display
adapter driver then suggest you roll the driver back to the previous
Version.
Open the Systems applet in the Control Panel, click the Hardware tab to
access Device Manager, then click the plus sign next to Display adapters.
Double click the device, click the Driver tab to access the Rollback
driver button.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
 
C

Charliec

None of what you suggested applies. No updates, or anything. It has
not be happening all along, it only started occurring a few days ago,
and only happens a few times - not every time. So, apparently, there
is something else in play and that is what I am trying to find out. Do
you need more info on my setup?

Charliec
If Standby Mode has had this issue all along then suggest you visit
Dell's site to see if updated video display adapter drivers are available.
If this issue started occurring *after* installing a newer display
adapter driver then suggest you roll the driver back to the previous
Version.
Open the Systems applet in the Control Panel, click the Hardware tab to
access Device Manager, then click the plus sign next to Display adapters.
Double click the device, click the Driver tab to access the Rollback
driver button.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

I have a bit of a problem. I have my Dell Dim 8300 set to go into
Standby Mode when idle for 30 minutes. Most of the time, it wakes up
fine when I click the mouse or hit a key on the keyboard. Lately,
sometimes it will not wake up and I have to do a hard boot to get it
back up.

I'm running WinXP SP3 with all the latest updates. Anyone has
experienced this have a possible solution to it. Would appreciate any
advice to heal this. If you need more information, please let me
know.

I'm also going to post a message in the Dell Computer Newsgroup, but
wanted to try here as well.

Thanks
Charliec
******************************************************
Charliec
******************************************************
Charliec
 
P

Paul

Charliec said:
I have a bit of a problem. I have my Dell Dim 8300 set to go into
Standby Mode when idle for 30 minutes. Most of the time, it wakes up
fine when I click the mouse or hit a key on the keyboard. Lately,
sometimes it will not wake up and I have to do a hard boot to get it
back up.

I'm running WinXP SP3 with all the latest updates. Anyone has
experienced this have a possible solution to it. Would appreciate any
advice to heal this. If you need more information, please let me
know.

I'm also going to post a message in the Dell Computer Newsgroup, but
wanted to try here as well.

Thanks
Charliec
******************************************************
Charliec

Do you have any problems with a cold boot ?

I started having problems with my home-built computer, and
coming out of standby, I could hear the hard drive make
multiple attempts to start up (the spinup sound and some
clicks). Eventually, it got bad enough, that when returning
from standby, it rebooted instead. When playing games, the
games became jerky (presumably the video card was doing
"VPU recovers", although there were no messages in Event
Viewer). Also, I could hear a soft "arcing" sound coming
through the computer speakers, just at startup (which
helped give me the idea it was a power problem).

It turned out to be the power supply that was bad.

On opening the power supply (don't touch stuff inside!),
I saw brown deposits on the tops of four capacitors, just
like this picture.

http://upload.wikimedia.org/wikipedia/commons/8/84/PSU_Caps.jpg

So the problem may be related to hardware.

In doing a check in Google, the few power supply failures I've
found for the 8300, are from 2005 or so. In those articles,
they mention the supply is a standard ATX, but the computer
case has no provision for a power switch hole. So if you buy
a standard ATX, it may meet the electrical requirements, but
mechanically may not mesh with the back panel of the computer.

http://groups.google.ca/group/microsoft.public.windowsxp.hardware/msg/cd417a964733fd3e?dmode=source

Power supply pinout is here. I checked, and the colors match
a standard ATX 20 pin. The small four pin shown here, is probably
the floppy connector (P7).

http://support.dell.com/support/edocs/systems/dim8300/sm/techov.htm

PCPower sells replacements, so their unit would likely have
no power switch on it, to match the original. In the picture
of the harness, I see a 1x6 connector used on other systems,
but that would not need to be connected in this case. Since
this is a generic replacement for more than one model of
Dell, not all the connectors would be used when this is
installed.

http://www.pcpower.com/Dell/Dimension/Dimension-8300.html

http://www.pcpower.com/images/products/b/410_Dell2_Harness_3838.jpg

http://www.pcpower.com/downloads/products/diag_S41D.gif

In terms of diagnostic procedures, I'm not sure that a multimeter
is going to give definitive proof of a bad supply. (It is nice when
it does - supplies are supposed to stay within 5% of nominal, so
the acceptable operating range is relatively large.)

One thing I've noticed, that is a "lead indicator" of trouble, on
the two supplies I've had fail on home computers, is the fixed fans
in the computer start to develop more variation in fan speed, when
the power supply is getting flaky. That can happen, before you get
to the point of crashing or rebooting. If a computer has a variable
speed cooling fan, then it may be difficult to notice this. But
I've noticed that you can hear small variations over a matter of a
few seconds (because human pitch detection is pretty sensitive),
even when the hardware monitor measurement of fan speed doesn't seem
to be out of the ordinary.

Paul
 
C

Charliec

Do you have any problems with a cold boot ?

I started having problems with my home-built computer, and
coming out of standby, I could hear the hard drive make
multiple attempts to start up (the spinup sound and some
clicks). Eventually, it got bad enough, that when returning
from standby, it rebooted instead. When playing games, the
games became jerky (presumably the video card was doing
"VPU recovers", although there were no messages in Event
Viewer). Also, I could hear a soft "arcing" sound coming
through the computer speakers, just at startup (which
helped give me the idea it was a power problem).

It turned out to be the power supply that was bad.

On opening the power supply (don't touch stuff inside!),
I saw brown deposits on the tops of four capacitors, just
like this picture.

http://upload.wikimedia.org/wikipedia/commons/8/84/PSU_Caps.jpg

So the problem may be related to hardware.

In doing a check in Google, the few power supply failures I've
found for the 8300, are from 2005 or so. In those articles,
they mention the supply is a standard ATX, but the computer
case has no provision for a power switch hole. So if you buy
a standard ATX, it may meet the electrical requirements, but
mechanically may not mesh with the back panel of the computer.

http://groups.google.ca/group/microsoft.public.windowsxp.hardware/msg/cd417a964733fd3e?dmode=source

Power supply pinout is here. I checked, and the colors match
a standard ATX 20 pin. The small four pin shown here, is probably
the floppy connector (P7).

http://support.dell.com/support/edocs/systems/dim8300/sm/techov.htm

PCPower sells replacements, so their unit would likely have
no power switch on it, to match the original. In the picture
of the harness, I see a 1x6 connector used on other systems,
but that would not need to be connected in this case. Since
this is a generic replacement for more than one model of
Dell, not all the connectors would be used when this is
installed.

http://www.pcpower.com/Dell/Dimension/Dimension-8300.html

http://www.pcpower.com/images/products/b/410_Dell2_Harness_3838.jpg

http://www.pcpower.com/downloads/products/diag_S41D.gif

In terms of diagnostic procedures, I'm not sure that a multimeter
is going to give definitive proof of a bad supply. (It is nice when
it does - supplies are supposed to stay within 5% of nominal, so
the acceptable operating range is relatively large.)

One thing I've noticed, that is a "lead indicator" of trouble, on
the two supplies I've had fail on home computers, is the fixed fans
in the computer start to develop more variation in fan speed, when
the power supply is getting flaky. That can happen, before you get
to the point of crashing or rebooting. If a computer has a variable
speed cooling fan, then it may be difficult to notice this. But
I've noticed that you can hear small variations over a matter of a
few seconds (because human pitch detection is pretty sensitive),
even when the hardware monitor measurement of fan speed doesn't seem
to be out of the ordinary.

Paul
Ok, Paul,
I will look into this.
Charliec
******************************************************
Charliec
 

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