|| "Bill Sharpe" <
http://www.microsoft.com/athome/security/spam/fightspam.mspx>
|| wrote in message > || Sent: Saturday, April 24, 2004 11:01 AM
|| My HP Pavilion doesn't support hibernation. There is no
|| hibernate tab in the XP Power Options. Yet I have a 267
|| mb hiberfil.sys file that I would like to delete from my c:
|| drive. Apparently this is an active file, as it has today's date
|| and time when I booted the computer. I get an access
|| denied error message when I try to delete this file or change
|| its attributes. I've tried safe mode with the same result. Is
|| there any way that I can delete the file?
| "Ramon" <
[email protected]>
| wrote in message | Hi Bill, unfortunately I have the same probs with my
| Siemens-Fujitsu E7010. I updated the BIOS for ACPI and
| APM support. Now it should support hibernation, but the
| Hibernate tab on the Power Option control is still missing.
|
| I deleted c:\hiberfil.sys but it reappaered after reboot!
|
| After the initial XP installation hibernation worked well. But it
| suddenly disappeared. I have no idea why and when and
| what I have done. Hopefully someone can help ;-) Thanks
The Hibernate tab not appearing in the Power Options tool
in Control Panel is a documented problem. The behavior
can occur when you have a third-party OEM device driver
or service installed on your computer that does not support
Plug and Play. If a driver does not support Plug and Play, its
devices behave as non-Plug and Play devices which can result
in the loss of some operating system functionality such as
support for Hibernation.
For more information see the following Microsoft
Knowledge Base article and Documentation:
KB328129 - HOW TO: Troubleshoot Problems When You
Are in a Standby or Hibernate State and When You Shut
Down Your Computer in Windows Server 2003
http://support.microsoft.com/default.aspx?Product=winxp&scid=kb;en-us;KB328129
Windows XP Professional Resource Kit Documentation
Part II Desktop Management | Managing Devices
http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en-us/prdh_dmt_zehg.asp
The first step to troubleshooting this problem is to "start the
computer in safe mode" and see if the Hibernate tab appears.
For more information search the Help and Support Center
for the words in double-quotes.
If the Hibernate tab does not appear in Safe Mode you may
still have a problem with a third-party driver since many
Function or Filter drivers installed by third-party software
continue to load in Safe mode.
Identifying the third-party driver may be difficult and often
takes many steps. One way that might work is to run the
System Information tool, navigate to the Software
Environment | Signed Drivers Node, look in the column named
INF Name for oem01.inf (oem02.inf, etc.), and look in the next
column named Driver Name to see if the drivers name is
available.
If the System Information tool shows the name as Not Available
click Start, click Run, type the following command and click OK:
%SYSTEMROOT%\INF
Then find your OEM#.inf files, open each one, and do a Find
(CTRL+F) for sys. Make a note of the complete name of the
driver(s).
For more information about how to "display system data" search
the Windows XP Professional Help and Support Center for the
words in double-quotes (with the quotes) and read the Full-text
Search Match by that title.
Another way that might work is to search for the word unsigned
in your %SYSTEMROOT%\setupapi.log. This log records all the
activities of the Windows Setup and Device Installer services
including unsigned driver installation. Once again, make a note
of the complete name of the driver.
For more information see the following Microsoft documentation:
Troubleshooting Device Installation with the SetupAPI Log File
http://www.microsoft.com/whdc/driver/install/setupapilog.mspx
Once you identify the third-party driver you can try completely
removing the software component to see if the problem is
resolved.
Alternatively, you may be able to resolve the problem by
stopping any relevant services (services.msc) and disabling
any corresponding filter drivers. For more information see
the following Microsoft Knowledge Base article:
KB816071 - How to Temporarily Deactivate the Kernel Mode
Filter Driver
http://support.microsoft.com/?scid=816071