Defragment gets 'Microsoft has encountered a problem'-any ideas?

[Guest]

Hi
I have been trying to defragment my PC over the last few day but I keep
getting the message 'Microsoft has encounter a problem and will need to
close........'

All spyware/adware/virus is up to-date, checked and removed any little
problems. Have disc cleaned for the cookies etc.

The defragment is able to analyse and start the defragment process but stops
at no apparent point with the above message.

Does anyone have any thoughts to the problem or what I might be able to do.
Thanks
Geoff

 

[nothere]

Hi
Try this go here-
http://www.auslogics.com/disk-defrag/index.php
and get "Auslogics Disk Defrag" Its free !!!! ( we like free ) and better
the the free? one that comes with windows .
I used this with windows xp-64 ..... for some reason Defrag is not included

 

[Curt Christianson]

Hi Geoff,


That message sounds *very* suspicious. "*Microsoft* has
encountered..."--I've heard of "Microsoft Windows..." but not the way you've
said. That error message should refer to an application, not a company.
Does the error message give you the choice of sending the error report to MS
or not? Usually clicking on the error message will offer you a possible
place to look for help.

I realize you said your machine is malware free, but what exactly did you
use to determine that?

--
Curt BD-MVBT
http://dundats.mvps.org/
http://dundats.proboards27.com/index.cgi
http://www.aumha.org/
| Hi
| I have been trying to defragment my PC over the last few day but I keep
| getting the message 'Microsoft has encounter a problem and will need to
| close........'
|
| All spyware/adware/virus is up to-date, checked and removed any little
| problems. Have disc cleaned for the cookies etc.
|
| The defragment is able to analyse and start the defragment process but
stops
| at no apparent point with the above message.
|
| Does anyone have any thoughts to the problem or what I might be able to
do.
| Thanks
| Geoff

 

[Guest]

Sorry Curt, the message probably did say 'Microsoft Windows'. I was shorting
it for the topic name. It does give the option of sending a report to
Microsoft or a don't send.

I use for spyware/malware - AVG anti spyware, bazooka, spywareguard and
windows defender. A lot I know but the more the better (maybe).

I probably mean mostly malware free (hopefully), as I do try and update and
run them as much as possible.

Geoff

 

[Guest]

Thanks nothere
I just downloaded and tried and it worked - thankfully - and free just like
you said. we like free.

it was quick too even with a couple of movies on pc.
thanks again

 

[Gerry Cornell]

Geoff

Please post a copy of the Error Reort to be found in either the System
or Application logs in Event Viewer.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Part of the Description of the error will include a link, which you
should double click for further information. You can copy using copy
and paste. Often the link will, however, say there is no further
information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event Viewer.
Now start your message (email) and do a paste into the body of the
message. This will paste the info from the Event Viewer Error Report.
Make sure this is the first paste after exiting from Event Viewer.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

Hi Gerry,
Not sure if you will see this now as it has been a few pages ago.
Ihave done what you suggested and expalined, so we go, the paste of the
error event log.....

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 30/12/2006
Time: 1:17:33 PM
User: N/A
Computer: MUMANDDAD
Description:
Faulting application dfrgntfs.exe, version 5.1.2600.2180, faulting module
unknown, version 0.0.0.0, fault address 0x7645574e.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 64 66 72 ure dfr
0018: 67 6e 74 66 73 2e 65 78 gntfs.ex
0020: 65 20 35 2e 31 2e 32 36 e 5.1.26
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 75 6e 6b 6e 6f in unkno
0038: 77 6e 20 30 2e 30 2e 30 wn 0.0.0
0040: 2e 30 20 61 74 20 6f 66 .0 at of
0048: 66 73 65 74 20 37 36 34 fset 764
0050: 35 35 37 34 65 0d 0a 5574e..


Well that makes absolutely no sense to me what so ever - maybe to you ??

Geoff

 

[Gerry Cornell]

I would suggest you try cCleaner.
http://www.ccleaner.com/ccdownload.asp
http://www.ccleaner.com/

With any cleaner you need to proceed with caution. To be safe you
should create a restore point before using cCleaner. cCleaner also
offers backup before removal.

When using cCleaner think twice before checking Autocomplete Form
History under Internet Explorer. You do get a warning but this one has
irritating consequences. You may need to restore your system's
recollection of passwords after use so keep a record off computer so
that they can easily be re-entered.

Leave the Scan for Issues option alone.

Next select Start, Run, type "cmd" without quotes and click on OK. At
the command prompt type "chkdsk c:/f" witout the quotes making the
space is included. Say Y when asked to be scheduled for the next time
the system starts and hit the ENTER key. Close Window and restart
computer.

Then try running Disk Defragmenter in Safe Mode.




--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Gerry Cornell]

Geoff

A Happy New Year to you.

Many MVPs will not advocate the use of automated cleaners. Many will
actively discourage their use, especially with regard to their
involvement with the Registry. cCleaner is one utility where there are
a few MVPs who will suggest that is used. The cleaning of files from
the hard drive does not appear to cause serious problems. Whilst I
have experienced no real problems when I have occasionally used Scan
for Issues it does produce a long list of issues. Most issues
identified are inconsequential but buried in the pile can be more
serious problems. Many users seeking help would not be able to know
when to leave well alone so to protect them I discourage it's use. If
I think the user has very limited understanding of computers I do not
suggest using cCleaner, preferring to encourage other less risky ways
to clean.

You will encounter those who advocate registry cleaning to achieve
better system performance. However, there are many ways to achieve a
good level of performance, without scrubbing the registry. Do what you
feel comfortable with. If you are meticulous with using System Restore
and backing up important data you will probably encounter no serious
irresolvable problems. However, are you certain the System Restore
will work when you need it? With extended systems involving removable
drives it is prone to failure. You need to know always that it is only
monitoring the volume containing your Windows operating system. System
Restore can get you out of trouble but it cannot be guaranteed to do
it every time.

I do not incorporate cCleaner into every housekeeping session. This is
a single user computer. If you have a number of users logging on Disk
CleanUp only cleans those temporary folders accessible to the user
cleaning. In this situation cCleaner is quicker and more effective.
Outlook Express also creates temporary files not picked up by Disk
CleanUp. Another measure I use is to set the system to Empty the
Temporary Internet Folder on Shutdown. An option available in Internet
Options, Advanced, Settings, Security. However, you need to use the
Disk CleanUp, More Options, System Restore to remove redundant Restore
Points as this task will not be carried out by cCleaner.

I remove Cookies and find that you soon collect any replacements you
need.

Whether to run Disk Defragmenter in Safe or Normal mode is not always
straight forward. I usually run it in normal mode. However, on some
systems Disk Defragmenter can be interrupted, causing it to restart.
This was much more of a problem using Windows 98 than it is now with
Windows XP. If a user has been encountering problems using Disk
Defragmenter I will often suggest running it in Safe Mode, but as part
of routine maintenance I expect users to use normal mode.

Partitioning drives can be a factor affecting how often you need to
run Disk Defragmenter and how long it takes. The current thinking is
not to partition but I am one of a minority who think it can bring
benefits, particularly if the user has two drives.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~