V
victoriousone
I am trying to calculate resolution time for tickets in a call center.
have the open time and the close time. I'd like Excel to calculate th
elapsed time to resolve the ticket counting only the business hour
that the Call Center is open (7am-6pm M-F). Can anybody help me
Thanks
have the open time and the close time. I'd like Excel to calculate th
elapsed time to resolve the ticket counting only the business hour
that the Call Center is open (7am-6pm M-F). Can anybody help me
Thanks