Andrew: You are correct about the command line I used to turn DEP off
altogether. I agree with you that it would seem that turning the DEP
feature
off would eleviate the problem or would mean that the closure of the
program
would be unrelated...however, I don't feel that it is just irony that both
progams still close at the same exact step in the process even thought I
don't get the error stating its DEP related. And if it is a new issue or
another security feature...what is it? With DEP on, it has stated closing
the programs at start-up. With DEP off, the program closes when I open
the
folder containing my video files...I don't even have the chance to select
a
file or convert anything...I just simply open the folder where the files
are
located. I'm at my wits end here because both programs worked fine with
XP
and I don't see any derrogatory reports out there about Cucusoft or Replay
A/V. I'm not sure what to do at this point.
Hi Mikey
Thanks for the detailed response. I suspect your apps are encountering some
other problem, which is causing them to crash. This may still be a Vista
compatibility issue; just not DEP-related.
The sure-fire way to isolate the problem is to run the apps under a
debugger, such as WinDBG, and examine the system at the point at which they
crash. However, I'll admit this is a slightly complex procedure for
end-users who don't happen to be full-time computer engineers
.
Conversely, I'm not sure the best way for end-users to obtain the equivalent
info through Vista's built-in facilities. But a few ideas:
- look in Control Panel, System and Maintenance, Problem Reports and
Solutions, View Problem History.
This will list all the app crashes which the operating system has been
able to detect. Under the details of the crash, you may see an Exception
Code, such as "0xC0000005". This will indicate the nature of the crash. You
can also confirm that the problem report has been sent to Microsoft - if
they get enough reports of the same problem, they will fix it.
- look in Control Panel, System and Maintenance, Administrative Tools, Event
Viewer, Windows Logs.
When an application crashes, it may log events of its own (if the app
understands the NT Event Log) to indicate what went wrong.
Also, Windows will log an event if it detects that an application has
terminated abnormally. Look in the Application log for Error events (red
dot) with a source of "Application Error", Application Hang" or "Application
Popup".
- if you get desperate (or just curious) you can download and install
Microsoft's DebugDiag tool from here:
http://www.microsoft.com/downloads/...41-C458-46F1-B24D-F60151D875A3&displaylang=en
DebugDiag is considerably easier to use than WinDBG - you can just create
a rule for your application of interest, and then leave DebugDiag running in
the background. When the app crashes, DebugDiag will create a memory dump
and perform an automated analysis, with a nice HTML-formatted report.
Version 1.1 is Visa compatible.
Of course the more deeply technical the analysis, the harder it can often be
to identify the corrective action, short of re-writing the application's
source code. But if you're having a general compatibility problem with these
apps, you could try setting the App Compatibility, under Application
Properties, to Windows XP or similar.
Other folks may have better ideas, hope this helps a bit. Let us know how
you get on.