Hi Tia,
This issue has not really been addressed by Microsoft. I contacted Microsoft
directly on this and their only remedy is to run a utility to clear ALL
custom settings in Outlook and rebuild them.
To do this, bring up a command line and type in " outlook / clearviews".
This will clear out all custom settings that you have throughout Outlook, so
be prepared to recreate what you already have in place.
The good news is that since I did this, I have not had a recurrance of the
issue.
Brad