custom email field

[Guest]

Hello All! I work at a helpdesk for a relatively large company. We use our
email as a primary point of contact. I noticed that in the mail view... up in
the row of fields ("from", "subject", "received") that if I right click and
go to "customize current view," I am able to create a new field. My question
is- once I create a field, how do I edit the contents for that field in each
email? I'm trying to enter case numbers that are generated from Help Desk
Database program... and I'd like to be able to sort by case number. Is there
anyway to do this? Thank you!

 

[Sue Mosher [MVP-Outlook]]

The easiest way would be to modify the settings for the current view to turn on in-cell editing, so you can edit in the grid that shows the list of items. That's on the Other Settings options for the view.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers