Crystal Reports again

[Alberto]

When the user print a report from the crystal reports preview, the report
it's full of strange characters but if we export it to word or pdf and then
we print it, we can read it fine.

Why?
Thank you

 

[JohnnyAppleseed]

Does the customer have the same font installed on their PC that you used in
the design of the CR template?

 

[Alberto]

It's times new roman size 10.

Does the customer have the same font installed on their PC that you used
in
the design of the CR template?

 

[Bruce Wood]

This doesn't sound so much like a Crystal problem as it does like some
sort of installation / driver problem. That is, it sounds as though
either the installation of Crystal failed in some way, or your printer
driver is sick.

The first thing I would check is that you have the latest version of
your printer driver from the manufacturer's website.