Created New Contacts Form - In List View All Show Same Phone & Ema

[Guest]

Hi,

I'm REALLY hoping that someone can help me out here. I'm desperate. I was
using Intuit's Contact Manager to keep all of my customer information in, but
it started failing on me, so I thought it wise to use Outlook 2003, because I
already used the email and calendar features every day.

The default contact screen did not suit my needs, so I (thought I) followed
the directions and created my own custom contact form. My old Customer
Manager proram refused to properly export the hundreds of clients contacts I
had to Outlook, so I had to manually enter them all in my new form - one by
one.

Now when I click on a particular customer in the Contacts menu, up comes all
of his/her pertinents information - exactly as I entered it. But that's
where the good stuff ends. When I look at the same set of customers in the
"Phone List" view or "Address Card" view or any other "view", all the
contacts have the same phone number and the same email address!

I need to sort my clients depending on one of those fields. For example,
customers who have email addresses get mailing A, and customers without email
addresses get mailing B.

Again, if I look at the customers individually, all the information is
correct.

I have to get this mailing out right away, and I just can't figure this out!!!

PLEASE HELP!!!

 

[Jocelyn Fiorello]

Try starting Outlook once with the /cleanviews switch. Note that any custom
views you have created will be lost if you use this switch; it sets Outlook
back to its default view settings.

If you need help using Outlook command line switches, look here (the article
was written for Outlook 2007 but this command will work in 2003 as well):

http://office.microsoft.com/en-us/outlook/HP012185891033.aspx

 

[newreel]

Hello and thank you for replying.

I've subsequently realized a couple of things that I missed when I posted
previously:

1. All of the email addresses that I carefully entered into the records
have disappeared. When I first click "Contacts", all of my contacts appear
on-screen in the "address cards" view. In that view, the individual names
and addresses are all unique, but the phone numbers and email addresses are
all the same (every record has the same phone number in it, every record has
the same email address in it.)
If I click on an individual record, that records' unique phone number
appears, but all of the email addresses have disappeared.

2. When I look at the same set of data in the "phone list" view, I am able
to see the field names at the top of the screeen. Certain field names in the
phone list view are different than the field names in the individual record
(when I click on one of them). Since I had never done this before, I ended
up creating multiple fields and then needing to re-name them, etc. etc. so at
the end of the day I had about 80 fields that I had created, but I only ended
up "using" about 2/3 of them in the actual form I created.

I know this sounds confusing - it IS confusing. And I'm afraid I might not
be explaining myself very well, but I'm doing the best I can. I sure hope
you can help me. I do think that the "address card" and "phone list" views
are pulling certain data *(phone number, email address) from the wrong places.

 

[Jocelyn Fiorello]

But did you try what I suggested?