CPU 100% Opening Word 2000 with Word 2003

K

Kathy Cornett

I am working in a mult-user enviorment. We can create a
multi-page document (10 pages or more) in Word 2000 on
Windows 2000. If a user on Windows XP, Word 2003 opens
the document, their CPU spikes to 100%. It never goes
below 30%, often spiking back to 90-100%.

The same is in reverse for documents created in Word 2003
and opened with Word 2000. The user can open the document
that is experiencing the CPU spike and save an re-open.
The CPU spike disappears, however if another user opens
the document with a different version of Word, they
experience the CPU spike.

Is this something that we will just have to live with
until all of our users are on Windows XP, Word 2003, or is
there a possible resolution?

Thank you in advance for your input.

Kathy Cornett
Cerner Corporation
Service Center Specialist
(e-mail address removed)
 
I

Ian Baird

Hi Kathy,

First of all you shouldn't have to live with what you are seeing.

-> It would be interesting to see a sample document you have that exhibits
this behaviour.
-> Can you reproduce this in a new document?
-> What is the version of Word 2000 and Word 2003 you have from Help/About?

Your best bet would be to contact Microsoft Product Support so they can
work through this issue with you and help resolve it.

--------------------
| Content-Class: urn:content-classes:message
| From: "Kathy Cornett" <[email protected]>
| Sender: "Kathy Cornett" <[email protected]>
| Subject: CPU 100% Opening Word 2000 with Word 2003
| Date: Wed, 31 Mar 2004 09:18:24 -0800
| Lines: 23
| Message-ID: <[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="iso-8859-1"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
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| Newsgroups: microsoft.public.word.docmanagement
| Path: cpmsftngxa06.phx.gbl
| Xref: cpmsftngxa06.phx.gbl microsoft.public.word.docmanagement:86412
| NNTP-Posting-Host: tk2msftngxa09.phx.gbl 10.40.1.161
| X-Tomcat-NG: microsoft.public.word.docmanagement
|
| I am working in a mult-user enviorment. We can create a
| multi-page document (10 pages or more) in Word 2000 on
| Windows 2000. If a user on Windows XP, Word 2003 opens
| the document, their CPU spikes to 100%. It never goes
| below 30%, often spiking back to 90-100%.
|
| The same is in reverse for documents created in Word 2003
| and opened with Word 2000. The user can open the document
| that is experiencing the CPU spike and save an re-open.
| The CPU spike disappears, however if another user opens
| the document with a different version of Word, they
| experience the CPU spike.
|
| Is this something that we will just have to live with
| until all of our users are on Windows XP, Word 2003, or is
| there a possible resolution?
|
| Thank you in advance for your input.
|
| Kathy Cornett
| Cerner Corporation
| Service Center Specialist
| (e-mail address removed)
|

Ian Baird
Microsoft PSS

This posting is provided 'AS IS' with no warranties and confers no rights.
 
K

Kathy Cornett

We are running the following Word versions.

Word 2000 (9.03821 SR-1)
Word 2003 (11.6113.5703)

I work for the Help Desk in my company. The issue came to
light when an associate had a 155 page document created in
Word 2000. Other associates would open the document in
Word 2003 and their CPU usage would spike to 100%, never
dropping below 40%. They could save the document and re-
open with no CPU spike.

The document did have multiple manual page breaks, manual
line breaks and section breaks, along with numerous
different headers and footers. At first I attributed it
to the complexity of the document between Word 2000 and
Word 2003. I created a test 50 page document in Word 2000
with just plain text. No manual breaks, no headers and
footers, just plain text. Opened fine in Word 2000, but
when I opened in Word 2003, the CPU spikes were back. I
could save the Word 2000 test document in Word 2003.
Then open in Word 2003 and no CPU spikes. However once
the document was saved in Word 2003, if the document is
opened in Word 2000 then the CPU spikes are seen in Word
2000.

I am still at a loss.

Again, thank you for any input you can offer.

Kathy Cornett
Cerner Corporation
Service Center Specialist
(e-mail address removed)
 
I

Ian Baird

When you created the sample text document in Word 2000, did you create by
using =rand(200) - for example or were you copying text from other
documents? Try creating a sample document using =rand() to see if you can
reproduce.

The only issue I'm aware of which I don't think applies to your situation
is the following.
http://support.microsoft.com/default.aspx?scid=kb;en-us;834701


--------------------
| Content-Class: urn:content-classes:message
| From: "Kathy Cornett" <[email protected]>
| Sender: "Kathy Cornett" <[email protected]>
| References: <[email protected]>
| Subject: CPU 100% Opening Word 2000 with Word 2003
| Date: Thu, 1 Apr 2004 04:01:08 -0800
| Lines: 63
| Message-ID: <[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="iso-8859-1"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4910.0300
| Thread-Index: AcQX4QRZqPMB2sYYRsyD7kMla25r2A==
| Newsgroups: microsoft.public.word.docmanagement
| Path: cpmsftngxa06.phx.gbl
| Xref: cpmsftngxa06.phx.gbl microsoft.public.word.docmanagement:86479
| NNTP-Posting-Host: tk2msftngxa09.phx.gbl 10.40.1.161
| X-Tomcat-NG: microsoft.public.word.docmanagement
|
| We are running the following Word versions.
|
| Word 2000 (9.03821 SR-1)
| Word 2003 (11.6113.5703)
|
| I work for the Help Desk in my company. The issue came to
| light when an associate had a 155 page document created in
| Word 2000. Other associates would open the document in
| Word 2003 and their CPU usage would spike to 100%, never
| dropping below 40%. They could save the document and re-
| open with no CPU spike.
|
| The document did have multiple manual page breaks, manual
| line breaks and section breaks, along with numerous
| different headers and footers. At first I attributed it
| to the complexity of the document between Word 2000 and
| Word 2003. I created a test 50 page document in Word 2000
| with just plain text. No manual breaks, no headers and
| footers, just plain text. Opened fine in Word 2000, but
| when I opened in Word 2003, the CPU spikes were back. I
| could save the Word 2000 test document in Word 2003.
| Then open in Word 2003 and no CPU spikes. However once
| the document was saved in Word 2003, if the document is
| opened in Word 2000 then the CPU spikes are seen in Word
| 2000.
|
| I am still at a loss.
|
| Again, thank you for any input you can offer.
|
| Kathy Cornett
| Cerner Corporation
| Service Center Specialist
| (e-mail address removed)
|
| >-----Original Message-----
| >I am working in a mult-user enviorment. We can create a
| >multi-page document (10 pages or more) in Word 2000 on
| >Windows 2000. If a user on Windows XP, Word 2003 opens
| >the document, their CPU spikes to 100%. It never goes
| >below 30%, often spiking back to 90-100%.
| >
| >The same is in reverse for documents created in Word 2003
| >and opened with Word 2000. The user can open the
| document
| >that is experiencing the CPU spike and save an re-open.
| >The CPU spike disappears, however if another user opens
| >the document with a different version of Word, they
| >experience the CPU spike.
| >
| >Is this something that we will just have to live with
| >until all of our users are on Windows XP, Word 2003, or
| is
| >there a possible resolution?
| >
| >Thank you in advance for your input.
| >
| >Kathy Cornett
| >Cerner Corporation
| >Service Center Specialist
| >[email protected]
| >.
| >
|

Ian Baird
Microsoft PSS

This posting is provided 'AS IS' with no warranties and confers no rights.
 
G

Guest

Ian,

I just created a 52-page test on Word 2000 using =Rand
(200) again and again until I had 52 pages. I opened the
document on Windows XP - Word 2003. Once Word 2003
resolved the 52 pages, my CPU was at 0-1%.

I created another 52-page test on Word 2000, copying the
text "The quick brown fox jumps ...." again and again
until I had 52 pages. I opened this document on Windows
XP - Word 2003. Even after Word 2003 resolved the 52
pages, my CPU never dropped below 95%.

A light bulb just went off in my head ... When I
copy/pasted the text, I missed the period at the end of
the sentence so "dogThe" was all through the document and
Word 2003 was checking the spelling, etc.

With the document open in Word 2003, I went into Tools-
Options->Spelling and Grammar. I turned off both "Check
spelling as you type" and "Check grammar as you type".
Immediately my CPU dropped to 0%. I turned the Spelling
options back on and my CPU again jumped to 100% never
going below 90%.

Do you know what the difference is in spelling and grammar
checking is between 200 & 2003? Can you turn it off by
document instead of by the user's Word Options, which
would apply to all documents?

Again thank you so much for your input.

Kathy Cornett
Cerner Corporation
Service Support Specialist
(e-mail address removed)

-----Original Message-----
When you created the sample text document in Word 2000, did you create by
using =rand(200) - for example or were you copying text from other
documents? Try creating a sample document using =rand() to see if you can
reproduce.

The only issue I'm aware of which I don't think applies to your situation
is the following.
http://support.microsoft.com/default.aspx?scid=kb;en- us;834701
 
I

Ian Baird

Interesting Kathy. This article may apply to your situation for Word 2000,
especially if you have multiple edit languages enabled like English, Korean.

http://support.microsoft.com/default.aspx?scid=KB;EN-US;220439

This scenario above shouldn't be an issue with Word 2003 though, as it was
fixed in Word 2002.

I cannot reproduce the High CPU creating a document using =rand() to create
52 pages in Word 2k and then take it to Word 2003 with Check Spelling as
you type enabled. It would interesting to know what languages you have
enabled under Start/Programs/Microsoft Office/Microsoft Office Tools/
Microsoft Office 2003 Language Settings though.

You might want to log a Support Request through Microsoft Product Support,
to troubleshoot this further to get to the bottom of this.

Cheers
Ian

--------------------
| Content-Class: urn:content-classes:message
| From: <[email protected]>
| Sender: <[email protected]>
| References: <[email protected]>
<[email protected]>
<[email protected]>
| Subject: RE: CPU 100% Opening Word 2000 with Word 2003
| Date: Fri, 2 Apr 2004 05:11:51 -0800
| Lines: 169
| Message-ID: <[email protected]>
| MIME-Version: 1.0
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| charset="iso-8859-1"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4910.0300
| Thread-Index: AcQYtBABXr4z9WFHTvCX1MQXygMhPA==
| Newsgroups: microsoft.public.word.docmanagement
| Path: cpmsftngxa06.phx.gbl
| Xref: cpmsftngxa06.phx.gbl microsoft.public.word.docmanagement:86624
| NNTP-Posting-Host: tk2msftngxa13.phx.gbl 10.40.1.165
| X-Tomcat-NG: microsoft.public.word.docmanagement
|
| Ian,
|
| I just created a 52-page test on Word 2000 using =Rand
| (200) again and again until I had 52 pages. I opened the
| document on Windows XP - Word 2003. Once Word 2003
| resolved the 52 pages, my CPU was at 0-1%.
|
| I created another 52-page test on Word 2000, copying the
| text "The quick brown fox jumps ...." again and again
| until I had 52 pages. I opened this document on Windows
| XP - Word 2003. Even after Word 2003 resolved the 52
| pages, my CPU never dropped below 95%.
|
| A light bulb just went off in my head ... When I
| copy/pasted the text, I missed the period at the end of
| the sentence so "dogThe" was all through the document and
| Word 2003 was checking the spelling, etc.
|
| With the document open in Word 2003, I went into Tools-
| >Options->Spelling and Grammar. I turned off both "Check
| spelling as you type" and "Check grammar as you type".
| Immediately my CPU dropped to 0%. I turned the Spelling
| options back on and my CPU again jumped to 100% never
| going below 90%.
|
| Do you know what the difference is in spelling and grammar
| checking is between 200 & 2003? Can you turn it off by
| document instead of by the user's Word Options, which
| would apply to all documents?
|
| Again thank you so much for your input.
|
| Kathy Cornett
| Cerner Corporation
| Service Support Specialist
| (e-mail address removed)
|
|
| >-----Original Message-----
| >When you created the sample text document in Word 2000,
| did you create by
| >using =rand(200) - for example or were you copying text
| from other
| >documents? Try creating a sample document using =rand()
| to see if you can
| >reproduce.
| >
| >The only issue I'm aware of which I don't think applies
| to your situation
| >is the following.
| >http://support.microsoft.com/default.aspx?scid=kb;en-
| us;834701
| >
| >
| >--------------------
| >| Content-Class: urn:content-classes:message
| >| From: "Kathy Cornett"
| <[email protected]>
| >| Sender: "Kathy Cornett"
| <[email protected]>
| >| References: <[email protected]>
| >| Subject: CPU 100% Opening Word 2000 with Word 2003
| >| Date: Thu, 1 Apr 2004 04:01:08 -0800
| >| Lines: 63
| >| Message-ID: <[email protected]>
| >| MIME-Version: 1.0
| >| Content-Type: text/plain;
| >| charset="iso-8859-1"
| >| Content-Transfer-Encoding: 7bit
| >| X-Newsreader: Microsoft CDO for Windows 2000
| >| X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4910.0300
| >| Thread-Index: AcQX4QRZqPMB2sYYRsyD7kMla25r2A==
| >| Newsgroups: microsoft.public.word.docmanagement
| >| Path: cpmsftngxa06.phx.gbl
| >| Xref: cpmsftngxa06.phx.gbl
| microsoft.public.word.docmanagement:86479
| >| NNTP-Posting-Host: tk2msftngxa09.phx.gbl 10.40.1.161
| >| X-Tomcat-NG: microsoft.public.word.docmanagement
| >|
| >| We are running the following Word versions.
| >|
| >| Word 2000 (9.03821 SR-1)
| >| Word 2003 (11.6113.5703)
| >|
| >| I work for the Help Desk in my company. The issue came
| to
| >| light when an associate had a 155 page document created
| in
| >| Word 2000. Other associates would open the document in
| >| Word 2003 and their CPU usage would spike to 100%,
| never
| >| dropping below 40%. They could save the document and
| re-
| >| open with no CPU spike.
| >|
| >| The document did have multiple manual page breaks,
| manual
| >| line breaks and section breaks, along with numerous
| >| different headers and footers. At first I attributed
| it
| >| to the complexity of the document between Word 2000 and
| >| Word 2003. I created a test 50 page document in Word
| 2000
| >| with just plain text. No manual breaks, no headers and
| >| footers, just plain text. Opened fine in Word 2000,
| but
| >| when I opened in Word 2003, the CPU spikes were back.
| I
| >| could save the Word 2000 test document in Word 2003.
| >| Then open in Word 2003 and no CPU spikes. However once
| >| the document was saved in Word 2003, if the document is
| >| opened in Word 2000 then the CPU spikes are seen in
| Word
| >| 2000.
| >|
| >| I am still at a loss.
| >|
| >| Again, thank you for any input you can offer.
| >|
| >| Kathy Cornett
| >| Cerner Corporation
| >| Service Center Specialist
| >| (e-mail address removed)
| >|
| >| >-----Original Message-----
| >| >I am working in a mult-user enviorment. We can create
| a
| >| >multi-page document (10 pages or more) in Word 2000 on
| >| >Windows 2000. If a user on Windows XP, Word 2003
| opens
| >| >the document, their CPU spikes to 100%. It never goes
| >| >below 30%, often spiking back to 90-100%.
| >| >
| >| >The same is in reverse for documents created in Word
| 2003
| >| >and opened with Word 2000. The user can open the
| >| document
| >| >that is experiencing the CPU spike and save an re-
| open.
| >| >The CPU spike disappears, however if another user
| opens
| >| >the document with a different version of Word, they
| >| >experience the CPU spike.
| >| >
| >| >Is this something that we will just have to live with
| >| >until all of our users are on Windows XP, Word 2003,
| or
| >| is
| >| >there a possible resolution?
| >| >
| >| >Thank you in advance for your input.
| >| >
| >| >Kathy Cornett
| >| >Cerner Corporation
| >| >Service Center Specialist
| >| >[email protected]
| >| >.
| >| >
| >|
| >
| >Ian Baird
| >Microsoft PSS
| >
| >This posting is provided 'AS IS' with no warranties and
| confers no rights.
| >
| >
| >.
| >
|

Ian Baird
Microsoft PSS

This posting is provided 'AS IS' with no warranties and confers no rights.
 

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