Go to
www.microsoft.com/genuine and revalidate. Reboot your computer after this is done.
Let us know us if this fixes the issue.
Sometimes revalidating and rebooting correctly syncs the Windows library files.
If not try this:
Please click start, then run, then type in "wgatray.exe /b" then press enter.
After that, log off and log back on.
If the above does not fix the problem:
Locate the file:
C:\ Documents and Settings\All Users\Application Data\Windows Genuine
Advantage\data\data.dat
and delete it. Reboot, send your browser to
http://www.microsoft.com/genuine/
and click "Validate Windows".
If still no resolution, then:
Please follow this simple troubleshooting procedure:
1. Download and install the MGA Diagnostic Tool:
http://go.microsoft.com/fwlink/?linkid=56062
2. After running the WGA Diagnostic Tool, click
on the "Validation" tab and then click on "Copy to Clipboard".
3. Next, visit the following website and create a post in the
"WGA Validation Problems" forum and paste the
results of the WGA Diagnostic Data in a detailed post.
http://forums.microsoft.com/Genuine/default.aspx?SiteID=25
4. A WGA troubleshooting specialist will analyze the data and
recommend an appropriate solution.
--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/
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:
| on shutdown,windows update loaded. Next startup had counterfeit message. Went
| to system restore day before problem. changed security settings to be
| notified prior to download and install updates. But update shield appeared on
| taskbar to install updates. did not install. How do I get rid of this phoney
| program that has obviously already downloaded itself and sits on my taskbar
| every startup? Thanks, otm
