corrupt or missing config.sys

[Guest]

my daughter has windows XP installed on her compac presario laptop. She has
generally been experiencing problems for somtime with start up issues. Now on
start p it displays the above message, we have reinstalled XP, but after
completing the updates it has the same problem.

What is going on is it avirus issue and can it be fixed

Thanks for any help

 

[Wesley Vogel]

XP does not use the config.sys file, it is included for backwards
compatibility if you run old 16-bit MS-DOS programs. XP uses config.nt
instead which only relates to using command.com. My config.sys file is
empty.

I would suggest that you...

UPDATE your antivirus software and run a full system scan.

UPDATE whatever anti-spyware applications that you have and run a full
system scan with each one.

You might want to start in Safe Mode to run your antivirus and anti-spyware
software.

Running a full system antivirus scan or anti-spyware scan in Safe Mode can
be a good idea. Some viruses and other malware like to conceal themselves
in areas Windows protects while using them. Safe mode will prevent those
applications access and therefore unprotect the viruses or other malware
allowing for easier removal.

How to start Windows in Safe Mode Windows XP
http://www.bleepingcomputer.com/forums/index.php?showtutorial=61#winxo

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In