control panel issue

[Guest]

When I click on the control panel icon from the start button my computer
resets. I dont know if a file is damaged or missing. "My COmputer" icon also
triggers a reset. I cannot open either of them. System restore will not let
me restore to a prior point either. Thank you for your help.

 

[Michael Solomon \(MS-MVP\)]

Do you mean the computer restarts?

First, be sure your antivirus software has the latest definitions and run a
virus scan.

Also, download, install and run Ad Aware:
www.lavasoftusa.com

If your system is clear of viruses and any malware, open Control Panel, open
System, go to
the Advanced tab, click Settings under Startup and Recovery, remove the
check from "Automatically Restart" under System Failure. This will cause
the system to blue screen instead of restarting on errors and the
information on the blue screen may give a clue as to the source of the
issue.

Open Control Panel, open Administrative Tools, open Event Viewer, look for
errors corresponding to the crash, double click the error, the information
contained within may give a clue as to the
source of the problem.

Assuming you have an XP CD and not a recovery CD, place the XP CD in the
drive, when the setup screen appears, select "Check System Compatibility,"
the report it generates may point to problem hardware or software on your
system. If you do not have an XP CD, you can download this application
known as the Upgrade Advisor from the following site:
http://www.microsoft.com/windowsxp/pro/howtobuy/upgrading/advisor.asp
Note: If you have access to a broadband connection it might be best to
download using that as this is a rather large download.

Check for the latest drivers for your hardware, especially your graphics
card and soundcard and all peripherals connected to your system. No not use
Windows Update for this, go to the device manufacturer's web sites and if
you install updated drivers, ignore the message about drivers being unsigned
by Microsoft.


--
In memory of our dear friend, MVP Alex Nichol.

Michael Solomon MS-MVP
Windows Shell/User
https://mvp.support.microsoft.com/communities/mvp.aspx
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

 

[Podgee]

he better off with spy sweeper, as it clean better an Ad aware
as I have try ad aware, but it did not clean all the system and reg file's
and I fine, that spy sweeper, even clean out a file call xlime, were the
ad aware did not clean it or find it


Peter

 

[Michael Solomon \(MS-MVP\)]

First, there are always people who have their favorites and their own
opinions about what is better or best. I'm not here for such debates.
Besides, it's just a recommendation, the user may have his own preferences.

Second, Ad Aware has been around a long time and has a huge database of
spyware.

Third, it's not only easy to use but I've rarely heard anyone complain that
it caused more trouble than it was installed to solve. There are better
apps, no question about it. Spybot Search and Destroy is one of the best.
I don't recommend it because even reasonably knowledgeable users can get
themselves into a lot of trouble with it. Quite often, that's the trade off
between what is most effective and what is safe.

If the problem isn't resolved after running AV and Ad Aware, I then move on
to more robust applications and possibly more invasive solutions. But I
find it is best to start with recommendations that are the least likely to
cause more problems and are also the easiest course for the user to follow.

--
In memory of our dear friend, MVP Alex Nichol.

Michael Solomon MS-MVP
Windows Shell/User
https://mvp.support.microsoft.com/communities/mvp.aspx
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/