Contacts - 'Show this folder as an e-mail Address Book' greyed out

[John]

I have 1 user that this setting in their Outlook 2003 is grayed out??
(Select Contacts, right-click and select Properties, select the Outlook
Address Book tab)

We are on a windows 2003 domain with Group Policies, but I don't see any
settings for this in any GPO's.

Any help is appreciated.

Thanks

 

[Sue Mosher [MVP-Outlook]]

It's not a setting that GPO controls. That symptom usually means that the user does not have the Outlook Address Book in their mail profile. Start at Tools | E-mail Accounts to add it.

 

[Brian Tillman]

I have 1 user that this setting in their Outlook 2003 is grayed out??
(Select Contacts, right-click and select Properties, select the
Outlook Address Book tab)

This means that the person has not correctly configured the Outlook Address
Book service in the mail profile. See this:
http://support.microsoft.com/kb/197577/en-us

 

[eustachio]

This means that the person has not correctly configured the Outlook Address
Book service in the mail profile. See this:
http://support.microsoft.com/kb/197577/en-us

It does not work with Outlook 2003, any other suggestions?

Thanks and rgds.

 

[Brian Tillman]

It does not work with Outlook 2003, any other suggestions?

Tell us exactly where the process fails and exactly what error messages you
receive when it does.