connecting via broadband?

[Guest]

I have just gone broadband, and am having difficulty downloading e-mails.
When I click send/receive it trys to connect and gives me a message saying
"error 678 the remote computer did not respond". How do I log on and download
my mail??

 

[Vagabond Software]

I have just gone broadband, and am having difficulty downloading e-mails.
When I click send/receive it trys to connect and gives me a message saying
"error 678 the remote computer did not respond". How do I log on and download
my mail??

If you have something like Earthlink, RoadRunner, or any number of other services, they probably have a help and support page listing their server names and IP addresses. For example, the name of the mail server for my RoadRunner account is pop-server.san.rr.com and I must supply my proper account username and password.

Depending on your version of Outlook, you can make those changes or set those setting in the Tools - Accounts menu.

carl

 

[Guest]

Carl,
Do you mean the incoming and outgoing mail addresses? I am using Virgin.net
and have entered the addresses they gave me ie. mail.virgin.net for both or
is there something else I should be doing?

 

[Vagabond Software]

Carl,
Do you mean the incoming and outgoing mail addresses? I am using Virgin.net
and have entered the addresses they gave me ie. mail.virgin.net for both or
is there something else I should be doing?

Open a command prompt (Start-Run 'cmd' OK) and type 'ping mail.virgin.net' and press the enter key. You should see something like this:

c:\dev>ping mail.virgin.net

Pinging mail.virgin.net.criticalpath.net [80.5.182.225] with 32 bytes of data:

Reply from 80.5.182.225: bytes=32 time=172ms TTL=112
Reply from 80.5.182.225: bytes=32 time=155ms TTL=112
Reply from 80.5.182.225: bytes=32 time=157ms TTL=112
Reply from 80.5.182.225: bytes=32 time=156ms TTL=112

Ping statistics for 80.5.182.225:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 155ms, Maximum = 172ms, Average = 160ms

Let me know what response you get to that command.

carl

 

[Guest]

Carl,
Here is the response:

F:\Documents and Settings\Tom Currie>ping mail.virgin.net

Pinging mail.virgin.net.criticalpath.net [80.5.182.225] with 32 bytes of data:

Reply from 80.5.182.225: bytes=32 time=194ms TTL=119
Reply from 80.5.182.225: bytes=32 time=33ms TTL=119
Reply from 80.5.182.225: bytes=32 time=34ms TTL=119
Reply from 80.5.182.225: bytes=32 time=257ms TTL=119

Ping statistics for 80.5.182.225:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 257ms, Average = 129ms

F:\Documents and Settings\Tom Currie>

Carl,
Do you mean the incoming and outgoing mail addresses? I am using Virgin.net
and have entered the addresses they gave me ie. mail.virgin.net for both or
is there something else I should be doing?

Open a command prompt (Start-Run 'cmd' OK) and type 'ping mail.virgin.net' and press the enter key. You should see something like this:

c:\dev>ping mail.virgin.net

Pinging mail.virgin.net.criticalpath.net [80.5.182.225] with 32 bytes of data:

Reply from 80.5.182.225: bytes=32 time=172ms TTL=112
Reply from 80.5.182.225: bytes=32 time=155ms TTL=112
Reply from 80.5.182.225: bytes=32 time=157ms TTL=112
Reply from 80.5.182.225: bytes=32 time=156ms TTL=112

Ping statistics for 80.5.182.225:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 155ms, Maximum = 172ms, Average = 160ms

Let me know what response you get to that command.

carl

 

[Vagabond Software]

Carl,
Here is the response:

F:\Documents and Settings\Tom Currie>ping mail.virgin.net

Pinging mail.virgin.net.criticalpath.net [80.5.182.225] with 32 bytes of data:

Reply from 80.5.182.225: bytes=32 time=194ms TTL=119
Reply from 80.5.182.225: bytes=32 time=33ms TTL=119
Reply from 80.5.182.225: bytes=32 time=34ms TTL=119
Reply from 80.5.182.225: bytes=32 time=257ms TTL=119

Ping statistics for 80.5.182.225:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 257ms, Average = 129ms

F:\Documents and Settings\Tom Currie>

Depending on your version of Outlook, you should be able to go into Tool - Email Accounts and edit the Properties or Change an existing account. You should see the text boxes where you entered the pop and smtp server names. Make sure you have entered the name mail.virgin.net correctly, without spelling errors or mistakenly entered .com instead of .net.

Also, make sure you have entered the correct username and password. You may have a button on this screen to Test your settings. If so, try it out.

Let me know how that goes,

Good Luck,

carl

 

[Guest]

Fixed it!
I had the connection set for connecting via phone line instead of
Lan/Broadband. All working perfectly now.
Thanks for your help Carl!

Carl,
Here is the response:

F:\Documents and Settings\Tom Currie>ping mail.virgin.net

Pinging mail.virgin.net.criticalpath.net [80.5.182.225] with 32 bytes of data:

Reply from 80.5.182.225: bytes=32 time=194ms TTL=119
Reply from 80.5.182.225: bytes=32 time=33ms TTL=119
Reply from 80.5.182.225: bytes=32 time=34ms TTL=119
Reply from 80.5.182.225: bytes=32 time=257ms TTL=119

Ping statistics for 80.5.182.225:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 257ms, Average = 129ms

F:\Documents and Settings\Tom Currie>

Depending on your version of Outlook, you should be able to go into Tool - Email Accounts and edit the Properties or Change an existing account. You should see the text boxes where you entered the pop and smtp server names. Make sure you have entered the name mail.virgin.net correctly, without spelling errors or mistakenly entered .com instead of .net.

Also, make sure you have entered the correct username and password. You may have a button on this screen to Test your settings. If so, try it out.

Let me know how that goes,

Good Luck,

carl

 

[Vagabond Software]

Fixed it!
I had the connection set for connecting via phone line instead of
Lan/Broadband. All working perfectly now.
Thanks for your help Carl!

Glad I could assist.

carl

 

[Vanguard]

I have just gone broadband, and am having difficulty downloading
e-mails.
When I click send/receive it trys to connect and gives me a message
saying
"error 678 the remote computer did not respond". How do I log on and
download
my mail??

Presumably your old e-mail accounts were with your old ISP (internet
service provider). Since you are no longer their customer (i.e., you
are not paying them to permit you access to their resources), your
mailbox doesn't exist over there anymore. Use the e-mail service for
the new ISP you just switched to.

If you still have a valid account at wherever is your old ISP or e-mail
service provider, how do you know their mail server is reachable and
running? Enter the following:

telnet <pop3servername> 110

Could you connect okay? I'm not talking about then entering the 'user'
and 'pass' commands to login but just to see that you can reach their
mail server and that it is responsive so you get a mail session started
with it. Then do the same for their SMTP server:

telnet <smtpservername> 25

Did you reach that mail server and start a session okay? Note that a
host that responds to 'ping' does NOT mean the server program is
actually running or responsive on that host. You can probably ping your
own host but if you are not running mail servers on it then you'll never
be able to have it accept e-mails (as a mail server). That's why I
suggest you try to establish a session with their mail server *program*
running on the host which you have already checked that you can ping to.

 

[Guest]

These are the replies from pinging pop and smtp!
As you can see "pop" times out.
I can now receive mails on my freeserve account, but I cannot send any!! My
default connection is now Virgin.net.

Help

F:\Documents and Settings\Tom Currie>ping pop.freeserve.net

Pinging pop.freeserve.com [193.252.22.137] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 193.252.22.137:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

F:\Documents and Settings\Tom Currie>ping smtp.freeserve.net

Pinging relay.pol.net.uk [195.92.195.153] with 32 bytes of data:

Reply from 195.92.195.153: bytes=32 time=46ms TTL=241
Reply from 195.92.195.153: bytes=32 time=42ms TTL=241
Reply from 195.92.195.153: bytes=32 time=42ms TTL=241
Reply from 195.92.195.153: bytes=32 time=42ms TTL=241

Ping statistics for 195.92.195.153:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 42ms, Maximum = 46ms, Average = 43ms

 

[Vanguard]

These are the replies from pinging pop and smtp!
As you can see "pop" times out.
I can now receive mails on my freeserve account, but I cannot send
any!! My
default connection is now Virgin.net.

Help

F:\Documents and Settings\Tom Currie>ping pop.freeserve.net

Pinging pop.freeserve.com [193.252.22.137] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 193.252.22.137:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

F:\Documents and Settings\Tom Currie>ping smtp.freeserve.net

Pinging relay.pol.net.uk [195.92.195.153] with 32 bytes of data:

Reply from 195.92.195.153: bytes=32 time=46ms TTL=241
Reply from 195.92.195.153: bytes=32 time=42ms TTL=241
Reply from 195.92.195.153: bytes=32 time=42ms TTL=241
Reply from 195.92.195.153: bytes=32 time=42ms TTL=241

Ping statistics for 195.92.195.153:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 42ms, Maximum = 46ms, Average = 43ms

Presumably your old e-mail accounts were with your old ISP (internet
service provider). Since you are no longer their customer (i.e., you
are not paying them to permit you access to their resources), your
mailbox doesn't exist over there anymore. Use the e-mail service for
the new ISP you just switched to.

If you still have a valid account at wherever is your old ISP or
e-mail
service provider, how do you know their mail server is reachable and
running? Enter the following:

telnet <pop3servername> 110

Could you connect okay? I'm not talking about then entering the
'user'
and 'pass' commands to login but just to see that you can reach their
mail server and that it is responsive so you get a mail session
started
with it. Then do the same for their SMTP server:

telnet <smtpservername> 25

Did you reach that mail server and start a session okay? Note that a
host that responds to 'ping' does NOT mean the server program is
actually running or responsive on that host. You can probably ping
your
own host but if you are not running mail servers on it then you'll
never
be able to have it accept e-mails (as a mail server). That's why I
suggest you try to establish a session with their mail server
*program*
running on the host which you have already checked that you can ping
to.

--
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Ping to the POP3 server probably times out because they don't want you
drilling down into their network. The host (and the POP3 server program
running on it) may be reachable when you use the POP3 protocol but not
when using ICMP to ping it. As long as you reach a boundary host on
their network then you know that you got to their network. That's why I
mentioned telnetting to their mail servers to find out if they are
reachable and responsive. Pinging will NEVER tell you if the server
program is running on the host, only that ICMP was not disabled for TCP
on that host so it will respond to pings. Think of like calling someone
on the telephone. Someone picking up the telephone at the other end
tells you you reached that phone number and something responded there
but doesn't necessarily connect you with someone specific there.

Ping can be completely disabled and have absolutely no effect on any
server program running on that host. Turning off ping doesn't kill the
processes running on that host. So check if you can establish a mail
session with the mail program that is supposed to be running on that
host. The ONLY thing that ping tells you is that the host was reachable
(and perhaps how many packets get lost if you up the ping count to a
reasonable count). Ping does NOT tell you anything about the process
that may or may not be running on that host.