COMPUTER SHUTS DOWN

[owiredua]

My PC stopped working some time ago. I have been trying ever since to
reinstall Win XP (SP2). It starts but does not finish loading the files then
the PC shuts down. What then is the problem and how can I fix it. Note that I
didn't get virus before the problem started . Thank you.

 

[Malke]

My PC stopped working some time ago. I have been trying ever since to
reinstall Win XP (SP2). It starts but does not finish loading the files
then the PC shuts down. What then is the problem and how can I fix it.
Note that I didn't get virus before the problem started . Thank you.

We would need to know exactly the point at which the computer shuts down to
be certain, but it sounds as though this is a hardware issue and not
software (virus damage). If I'm interpreting your "I didn't get virus
before the problem started" correctly, I take it that your computer was
shutting down before you got a virus.

The shut down could be caused by overheating, bad hard drive, bad RAM, bad
power supply - a lot of things. There's no way for us to tell from here.
You need to either do hardware troubleshooting or take it to a competent
computer repair shop.

http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot

Standard disclaimer: I can't see and test your computer myself, so these are
just suggestions based on many years of being a professional computer tech;
suggestions based on what you've written. You should not take my
suggestions as a definitive diagnosis. Testing hardware failures often
involves swapping out suspected parts with known-good parts. If you can't
do the testing yourself and/or are uncomfortable opening your computer,
take the machine to a professional computer repair shop (not your local
equivalent of BigComputerStore/GeekSquad). If possible, have all your data
backed up before you take the machine into a shop.

Malke

 

[owiredua]

Thanks for your contribution, Malke.

We would need to know exactly the point at which the computer shuts down to
be certain, but it sounds as though this is a hardware issue and not
software (virus damage). If I'm interpreting your "I didn't get virus
before the problem started" correctly, I take it that your computer was
shutting down before you got a virus.

The shut down could be caused by overheating, bad hard drive, bad RAM, bad
power supply - a lot of things. There's no way for us to tell from here.
You need to either do hardware troubleshooting or take it to a competent
computer repair shop.

http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot

Standard disclaimer: I can't see and test your computer myself, so these are
just suggestions based on many years of being a professional computer tech;
suggestions based on what you've written. You should not take my
suggestions as a definitive diagnosis. Testing hardware failures often
involves swapping out suspected parts with known-good parts. If you can't
do the testing yourself and/or are uncomfortable opening your computer,
take the machine to a professional computer repair shop (not your local
equivalent of BigComputerStore/GeekSquad). If possible, have all your data
backed up before you take the machine into a shop.

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!