computer reboots when printing excel files

  • Thread starter Thread starter Mark
  • Start date Start date
M

Mark

I have several computers in an office environment running O2K SR-1 in an
Active Directory domain. Over the last couple of days (possibly after an
automatically applied critical update) when a user tries to print an Excel
spreadsheet to a network printer it reboots his/her PC. They can print from
other applications and even print a printer test page. Also, if they select
the network printer as their default and just click the printer shortcut
(rather than ctrl-P or File > Print) everything prints fine. Here is what I
have tried w/o success:

- auto-repair the Office installation
- reinstallation of Office
- upgrade to SP3
- flash update the computer BIOS
- uninstall and reinstall the printer
- roll-back to a known working checkpoint
- uninstall all hotfixes applied in the last week
- create a new user profile
- update drivers (they were already running the most updated driver)

Any assistance or thoughts would be MOST appreciated!

Mark
 
Did this just start happening? That msblast.exe worm does something like you
describe:
http://www.microsoft.com/technet/tr...=/technet/security/virus/alerts/msblaster.asp
(one line in your browser)

If that doesn't apply, does it happen on all printers? Maybe a fresh download
of the printer driver from the manufacturer's site.

And if that didn't help, try starting excel in safe mode:

Windows start button
Excel /safe

Now try it. Maybe there's a macro that's being invoked.
 
Dave,

First off, thanks for the quick reply. I did apply the blaster patch
manually on Monday afternoon. The issues started yesterday. I have not tried
the safe mode thing, but will tomorrow. I failed to mention that it is also
happening to Outlook documents, but not Word or PowerPoint. Thanks.

Mark
 
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