computer problem

  • Thread starter Thread starter cmachill
  • Start date Start date
C

cmachill

Hi
My son is running XP on a wireless system. I am sure he has downloaded
something that messed up his computer. Some messages he gets are gpedit.msc
unauthorized access, LU1813 when attempting to run Liveupdate, Not authorized
for URL when trying to log onto a website. I also can't restore Zone Alarm
or start Windows Firewall. Any help would really be appreciated. Thanks so
much!
cm
 
cmachill said:
Hi
My son is running XP on a wireless system. I am sure he has downloaded
something that messed up his computer. Some messages he gets are
gpedit.msc
unauthorized access, LU1813 when attempting to run Liveupdate, Not
authorized
for URL when trying to log onto a website. I also can't restore Zone
Alarm
or start Windows Firewall. Any help would really be appreciated. Thanks
so
much!
cm
Click to expand...


Again, from an amateur.

First, have him get off the wireless system and connect directly to the
modem.

If possible, download Windows Defender from the Microsoft site and run it.

I think you can also do a free virus scan from the Symantec (Norton) web
site.

If possible, download Spybot Search and Destroy (1.4) and run it.

Others will give you additional help.
 
Hi
Thanks for the help. His computer is in such bad shape I can't even access
the web to download Defender I have spybot installed but am unable to run it.
What about reinstalling XP?

its_my_dime said:
Hi
My son is running XP on a wireless system. I am sure he has downloaded
Click to expand...
[quoted text clipped - 8 lines]
much!
cm
Click to expand...

Again, from an amateur.

First, have him get off the wireless system and connect directly to the
modem.

If possible, download Windows Defender from the Microsoft site and run it.

I think you can also do a free virus scan from the Symantec (Norton) web
site.

If possible, download Spybot Search and Destroy (1.4) and run it.

Others will give you additional help.
Click to expand...
 
cmachill said:
Hi
Thanks for the help. His computer is in such bad shape I can't even
access
the web to download Defender I have spybot installed but am unable to run
it.
What about reinstalling XP?

its_my_dime said:
Hi
My son is running XP on a wireless system. I am sure he has downloaded
Click to expand...
[quoted text clipped - 8 lines]
much!
cm
Click to expand...

Again, from an amateur.

First, have him get off the wireless system and connect directly to the
modem.

If possible, download Windows Defender from the Microsoft site and run it.

I think you can also do a free virus scan from the Symantec (Norton) web
site.

If possible, download Spybot Search and Destroy (1.4) and run it.

Others will give you additional help.
Click to expand...
Click to expand...

Again, wait for the experts to log in. But reinstalling XP would be my last
step.

Try starting the computer in safe mode (F8 on boot) and running spybot.

Also try accessing Defender or Norton on the web in safe mode if that is
possible.
 
its_my_dime said:
Again, from an amateur.

First, have him get off the wireless system and connect directly to the
modem.

If possible, download Windows Defender from the Microsoft site and run it.

I think you can also do a free virus scan from the Symantec (Norton) web
site.

If possible, download Spybot Search and Destroy (1.4) and run it.

Others will give you additional help.
Click to expand...
wireless v wired has nothing to do with it (except, of course, your
wireless network should be secured with the highest level of encryption
your hardware will support). Moreover, a typical home wireless router
will effectively protect a computer running behind it, even if there is
no software firewall running. If the computer is connected directly to
the modem and happens not to have a firewall active, it WILL be infected.

Here is some good advice for dealing with malware. Read it all through
first (maybe print it out, although use some judgment; you don't have to
print all 23 pages):
http://www.elephantboycomputers.com/page2.html#Removing_Malware

MVP Malke, the author of that page, offers the following additional
advice: "If the procedures look too complex - and there is no shame in
admitting this isn't your cup of tea - take the machine to a
professional computer repair shop (not your local version of BigStoreUSA)."


Windows defender is a beta product and requires WGA validation. I
wouldn't use it, but it's up to you.
 
cmachill said:
My son is running XP on a wireless system. I am sure he has downloaded
something that messed up his computer. Some messages he gets are gpedit.msc
Click to expand...

Run 2 antivirus programs and 2 anti-spyware programs. Safe mode first.
 
Lem said:
wireless v wired has nothing to do with it (except, of course, your
wireless network should be secured with the highest level of encryption
your hardware will support). Moreover, a typical home wireless router
will effectively protect a computer running behind it, even if there is no
software firewall running. If the computer is connected directly to the
modem and happens not to have a firewall active, it WILL be infected.

Here is some good advice for dealing with malware. Read it all through
first (maybe print it out, although use some judgment; you don't have to
print all 23 pages):
http://www.elephantboycomputers.com/page2.html#Removing_Malware

MVP Malke, the author of that page, offers the following additional
advice: "If the procedures look too complex - and there is no shame in
admitting this isn't your cup of tea - take the machine to a professional
computer repair shop (not your local version of BigStoreUSA)."


Windows defender is a beta product and requires WGA validation. I
wouldn't use it, but it's up to you.
Click to expand...

I agree on the router. It is just easier, when you have significant work or
downloading to do, to go directly to the modem.

I just read thru your elephantboycomputer citation.

Perhaps it really is time to reload XP, the problem being that, between
reloading the program, reloading all software including a virus scan,
reloading the computer's drivers, etc. and reloading all software, you could
easily be talking about a full day's work so at least some reasonable
attempt at cleanup is worth the effort.

I do like the idea of downloading the cleanup software using a clean
computer and moving it to the infected computer with a disk, working in safe
mode.

Also, I am a fan of Windows Defender because it worked for me...removed
something that the other traditional av/cleanup software couldn't touch.

Good luck to the op.
 
Wow thanks for all the great ideas! One other question. Could he have
messed up group edit and somehow denied himself access?? Sorry to be such a
nit wit. Thanks again, you are smart people!!
 
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